NPS (Net Promoter Score) is a customer satisfaction metric based on a single question: How likely would you be to recommend this company to a friend or colleague? Initially popularized in a 2003 Harvard Business Review research article, NPS has become both widely used and controversial since then. A Journal of Marketing 2007 study tried to replicate the 2003 research, but found “no correlation between NPS score and revenue” and stated that, therefore, there was “no correlation between NPS score and capacity for growth.” Continue reading Net Promoter Score Is Still a Metric for Customer Satisfaction

Starting three years ago, Stanford University researchers began the Human Screenome Project to create a digital map with detailed information about how people use their phones. Stanford School of Medicine professor of pediatrics Thomas Robinson, one of the lead researchers on the project, is focused on the portion of the project on adolescents. Although the iPhone first debuted over ten years ago, said the researchers, we have very little information about how such screens impact this cohort’s well-being. Continue reading Stanford Project Studies Phone Use, Aims to Identify Patterns

The Federal Trade Commission is investigating the purchase of hundreds of small startups made by Big Tech companies Amazon, Apple, Facebook, Google and Microsoft to determine if they have become too powerful. In 2019, a record-breaking 231 artificial intelligence startups were snapped up, which in many cases ended public availability of their products. According to CB Insights, that number compares to 42 AI startups acquired in 2014. Apple has been the No. 1 buyer of these startups since 2010. Continue reading Big Tech Companies Acquire Significant Number of AI Startups

The French Competition Authority fined Apple 1.1 billion euros ($1.23 billion) after determining that the company unfairly divided products and customers between two wholesalers, Tech Data and Ingram Micro, and forced them to charge the same prices as those offered in its own retail stores. The Authority president Isabelle de Silva stated that doing so had the effect of “sterilizing the wholesale market for Apple products.” Tech Data and Ingram Micro were fined 76.1 million euros and 62.9 million euros, respectively. Continue reading French Competition Authority Fines Apple & Two Wholesalers

As the coronavirus fuels a rise in online sales, Amazon plans to hire 100,000 more workers and raise pay for all employees in the U.S. and Canada by $2 an hour. The company’s starting wage is currently $15 per hour in its U.S. fulfillment centers. In the U.K., wages will rise £2 ($2.45) per hour and approximately €2 ($2.24) an hour in many European Union countries. At end of 2019, Amazon employed almost 800,000 full-time and part-time workers. Other companies are also seeing increased online sales as a result of COVID-19. Continue reading Online Shopping Spikes, Amazon Hires 100,000 New Workers

The coronavirus is hitting the National Association of Theatre Owners particularly hard, as local governments close movie theaters and consumers turn to streaming services. Regal Cinemas announced it is closing all its theaters, effective today, until further notice. Meanwhile, studios are reconsidering the exclusive 90-day window for theatrical exhibition. Universal Pictures is the the first major studio to announce a change to the traditional model. “We hope and believe that people will still go to the movies in theaters where available, but we understand that for people in different areas of the world that is increasingly becoming less possible,” said NBCUniversal CEO Jeff Shell. Continue reading Theaters Hit Hard by Coronavirus as Streamers Reap Rewards

Due to concerns regarding the coronavirus, broadcast TV programmers have canceled their in-person Upfront pitches to advertisers, scheduled for May in New York City. Viacom’s CBS, NBCUniversal, Fox Corp. and ABC parent Disney are calling off their annual stage shows, although advertisers will still seek to ink deals with them. NBCUniversal’s chair of advertising and partnerships Linda Yaccarino noted that, “this year’s Upfront presentation will ensure everybody’s safety, while allowing us to give fans and marketers a preview of the upcoming season.” Continue reading Broadcast TV Programmers Move Upfronts to Online Platforms

Due to the coronavirus, Apple closed its retail stores outside of mainland China, Hong Kong and Taiwan. The move will shutter 450 stores in 21 countries until March 27. Apple chief executive Tim Cook noted that, “the most effective way to minimize risk of the virus’s transmission is to reduce density and maximize social distance.” Employees of the stores will continue to be paid. The company is also paying special attention to apps related to the coronavirus, to weed out misinformation and inappropriate content. Continue reading Apple Closes its Retail Stores, Vets Apps Related to COVID-19

As more companies ask employees to work from home due to the global spread of the coronavirus, Google, Microsoft and Zoom have responded by providing their workplace software for free. Microsoft’s Teams saw a 500 percent increase in meetings, calls and conference usage in China since the end of January, and demand is rising in the U.S. as work-from-home policies are instituted. Many Microsoft employees have been instructed to work from home and, last week, their Teams chat volume rose 50 percent, with video/audio meetings up 37 percent from a week earlier. Continue reading Work-at-Home Software on the Rise Amid COVID-19 Concerns

Instant Interactive, a game-focused division of Primal Space Systems, is creating GPEG (Geometry Pump Engine Group), a “cousin of the MPEG format” and a different way of visualizing data. The parent company invested $8 million in the venture, aimed at game engines for more efficient streaming and interactivity for video entertainment. Primal Space Systems was co-founded by Barry Jenkins, a graphics expert; chief technology officer John Scott, formerly at Epic Games; and medical vision expert/chair Solomon Luo. Continue reading Streaming Format GPEG Aims to Improve Gaming, Interactivity

In 2016, Frederic Descamps and Jordan Maynard formed Manticore Games to build real-time experiences, adding a tool to quickly test out ideas and insert them into a game and enabling gamers to easily customize the experience with new items. Now they’ve turned those intuitive tools into a service, dubbed Core, currently in closed alpha testing. An open alpha test is expected “in the near future.” As a game creation tool and eventual marketplace, Core is intended to democratize game development. Continue reading Manticore Games Launches Alpha Test for Development Tools

The European Commission is set to extend its eco-design directive to cover laptops, phones and tablets, setting a standard for changeable and repairable parts, dubbed “the right to repair.” It is estimated that, in the European Union, less than 40 percent of electronic waste is recycled. The law currently covers energy efficiency standards for computers, dishwashers, TVs and washing machines. European commissioner for the environment Virginijus Sinkevičius said this Circular Economy Action Plan is a “new economic model.” Continue reading EU’s New Recycling Law Will Cover Laptops, Phones, Tablets

Magic Leap is exploring the possibility of a sale, according to sources. The Florida-based startup raised $2.6 billion to create augmented reality products, and now has hired an adviser to consider “strategic options” for moving forward. In addition to the potential of a sale, Magic Leap could sell a stake in the company or form a strategic partnership. The company is valued at $6 billion to $8 billion. Among the company’s largest investors are Alphabet’s Google and China’s Alibaba Group Holding. Continue reading Magic Leap Is Considering a Sale, Stakeholder or Partnership

The U.S. House of Representatives voted 278 to 136 for the USA FREEDOM Reauthorization Act of 2020, to extend provisions of the Foreign Intelligence Surveillance Act (FISA). This legislation established rules for surveillance and information collection “between foreign powers or agents of foreign powers suspected of espionage or terrorism.” Although the House is led by Democrats, the vote was bipartisan, with 152 Democrats and 226 Republicans approving the act. The measure will now go to the Senate, on recess next week. Continue reading House of Representatives Okays Extension of Surveillance Act

On March 11, NAB president/chief executive Gordon Smith announced that the NAB Show 2020 would be canceled. The NAB Show, which would have taken place April 18-22 in Las Vegas, gathers over 100,000 media, entertainment and technology professionals from all over the world. In a letter to the community, Smith wrote that the organization has been “carefully monitoring coronavirus developments both domestically and globally over the past few weeks.” Additionally, the NATAS Technology & Engineering Emmy Awards dinner was been moved to October. Continue reading Coronavirus: NAB 2020, Tech & Engineering Emmys Canceled