To battle Amazon’s ubiquity and customers’ fickle loyalty, some retailers are testing the new Customer 360 software from Salesforce.com and Freshworks to improve their customer service. The software lets retailers build shopper profiles similar to Facebook to better understand what each customer wants and increase the odds that he or she will become more loyal to the retailer in question. Other strategies retailers are employing are the use of improved chatbots and better customer support training. Continue reading Retailers Adopt Software, Chatbots to Hone Customer Service

Based on 250 pages of internal Facebook emails and documents from 2012 to 2015 and released by a U.K. parliamentary committee, it’s been revealed that Facebook used its massive cache of data to favor some companies, such as Airbnb and Netflix with “special access,” and punish others by cutting them off. Further, chief executive Mark Zuckerberg and chief operating officer Sheryl Sandberg were closely involved in decisions to “increase sharing back into Facebook” and other moves to primarily benefit the company. Continue reading Internal Emails Reveal the Way Facebook Treated Companies

At the UBS Global Media and Communications Conference, AT&T chief executive Randall Stephenson revealed that investing in more HBO programs is a target for the coming year, as WarnerMedia readies its direct-to-consumer subscription platform due to launch by end of 2019. HBO will anchor the as-of-yet unnamed service, which will also offer original programming and other WarnerMedia content year-round. Stephenson did stress, however, that AT&T won’t spend the $11 billion that is Netflix’s current annual budget for content. Continue reading AT&T Chief Outlines Future WarnerMedia Streaming Platform

At Business Insider‘s IGNITION conference in New York City, Hulu chief executive Randy Freer predicted that, 10 years from now, out of 300+ current cable channels, the only ones that will survive are those that have built a brand with a strong viewer base. He added that, with the exception of live news and sports, everything else on TV will be distributed on-demand. Hulu, which offers live streaming TV with 55+ channels and several Discovery linear channels, is considering less expensive skinny bundles without linear channels. Continue reading Hulu CEO Predicts the End of Most Linear Cable TV Channels

Sprint, the fourth largest wireless carrier in the U.S., plans to deploy a 5G mobile smart hub in the first half of 2019 developed with HTC and Qualcomm Technologies. Sprint says the “device will deliver multimedia and connected data capabilities in a compact and portable design,” featuring Qualcomm’s Snapdragon X50 modem for 5G in addition to Gigabit LTE capabilities. The Kansas-based telecom will introduce its mobile 5G network in Atlanta, Chicago, Dallas, Houston, Kansas City, Los Angeles, New York City, Phoenix and Washington, D.C. Additional markets, the device name and feature specs will be announced at a later date. Continue reading Sprint Plans 2019 5G Hotspot Launch with HTC, Qualcomm

Although streaming may be hastening the end of the CD, it’s actually helping sales of vinyl. The Recording Industry Association of America (RIAA) reported this year that 75 percent of the music revenue in the country comes from streaming services such as Apple Music and Spotify. At the same time that CD sales have plummeted, vinyl sales have risen $2 million per year over the last three years. At a Making Vinyl conference in Detroit, experts said that streaming and vinyl are not competitive, but rather complementary. Continue reading Industry Experts Say Music Streaming, Vinyl Not Competitors

CES 2019 in January will highlight discussions about what we can expect with 5G next year and beyond. Fifth-generation mobile communications brings faster speeds, lower latency and the ability to connect more devices, meaning it will not simply speed up mobile phones but power nascent digital technologies from VR and IoT to autonomous vehicles and smart cities. CES 2019 offers a Wednesday 5G summit, and the first 5G products will be sprinkled across the show floor. The ETCentric team will be in Las Vegas reporting on a number of companies in this space. Continue reading CES: Understanding the 5G Ecosystem in 2019 and Beyond

Apple is not expected to produce a 5G-capable iPhone until at least 2020, according to sources, although Samsung Electronics has already stated that it plans to release a 5G smartphone next year. A 5G network will offer significantly increased mobile data speed, but Apple will hold off — as it did with new 3G and 4G mobile networks — to wait until new network problems are ironed out. The move will put Apple behind its competition, and, with 5G, some experts say the big speed upgrade makes that wait riskier. Continue reading Samsung to Introduce 5G Phone Next Year Ahead of Apple

Intel revealed that it has made progress in an anonymized, encrypted method of model training. Industries such as healthcare that need a way to use AI tools on sensitive, personally identifiable information have been waiting for just such a capability. At the NeurIPS 2018 conference in Montreal, Intel showed off its open-sourced HE-Transformer that works as a backend to its nGraph neural network compiler, allowing AI models to work on encrypted data. HE-Transformer is also based on a Microsoft Research encryption library. Continue reading Intel Describes Tool to Train AI Models with Encrypted Data

Nvidia used processing power and neural networks to create a very convincing virtual city, which will be open for tours by attendees to this year’s NeurIPS AI conference in Montreal. Nvidia’s system, which uses existing videos of scenery and objects to create these interactive environments, also makes it easier for artists to create similar virtual worlds. Nvidia vice president of applied deep learning Bryan Catanzaro said generative models are key to making the process of creating virtual worlds cost effective. Continue reading Nvidia Reveals Use of Neural Networks to Create Virtual City

Texas-based Nexstar Media Group has inked a deal to acquire Tribune Media for about $4.1 billion, which will make Nexstar the largest local U.S. TV operator. The news comes on the heels of Sinclair Broadcast Group’s thwarted deal to purchase Tribune for $3.9 billion, which fell through due to regulatory issues. According to sources, Nexstar made an all-cash offer for Tribune, valued at around $46.50 per share. The company, which has a market capitalization of $3.8 billion, was also able to outbid private equity firm Apollo Global Management. Continue reading Tribune Deal to Make Nexstar Top Local TV Operator in U.S.

Research firm Gartner published a Q3 report indicating that global smartphone shipments are continuing a slow but steady growth pattern. Handset sales only increased 1.4 percent to 389 million units overall. However, Chinese brands Huawei and Xiaomi are doing much better (Huawei recorded a 43 percent jump). Meanwhile, IDC reports a more dramatic uptick in the international wearables market. Xiaomi experienced a 90.9 percent year-over-year increase in shipments for Q3, overtaking Apple for the world’s top spot. According to IDC, Fitbit is holding strong in third place. Continue reading Smartphones and Wearables Experience Growth in Q3 2018

Tech sector job openings are now one signifier of a well-run corporation. That’s true for the Drucker Institute, which relies on tech guru Peter Drucker’s management principles to rank the Management Top 250 companies. In addition to other factors, the Institute now also looks at each company’s listings for high-level tech jobs, via Burning Glass Technologies, a labor-analytics firm that provides data on jobs in such innovative areas as blockchain, robotics and artificial intelligence. Increasingly, companies across numerous industries are hiring employees with specific technology skills. Continue reading Silicon Valley Competes with Corporate America for Workers

In India, Facebook and Reliance Industries Limited, the latter headed by India’s richest man, Mukesh Ambani, have teamed to encourage citizens to go online and join messaging service WhatsApp. India is already the world’s fastest growing Internet market, and the two companies have sent out marketing teams that use entertainment to educate and entice people to upgrade or sign up for the first time, offering cheap phones and rates with the Reliance Jio network as well as Facebook’s popular messaging service. Continue reading Reliance and Facebook Join Forces to Find New Indian Users

YouTube expanded its Stories to more than 100,000 subscribers in its Partner Program, meaning they will appear more often in mobile users’ homepages. The trial for Stories began earlier this year with only a few channels. YouTube Stories last for seven days, appear for subscribers and non-subscribers, and allow creators to interact with fans that can leave comments or ask questions. First announced in November 2017, YouTube Stories appears to target channel promotion and community engagement rather than day-to-day updates. Continue reading YouTube Expands its 7-Day Stories Feature to More Creators