IBM Holiday Benchmark Report: Consumers Go Mobile on Black Friday
By Rob Scott
November 27, 2012
November 27, 2012
- IBM has released a new analytics report containing the latest online retail performance data related to Black Friday.
- According to the report, mobile traffic grew by more than 67 percent and consumers responded to retailers’ early Black Friday promotions. Interesting findings include:
- “Online sales on Thanksgiving grew by 17.4 percent followed by Black Friday where sales increased 20.7 percent over last year.”
- “Mobile purchases soared with 24 percent of consumers using a mobile device to visit a retailer’s site, up from 14.3 percent in 2011. Mobile sales exceeded 16 percent, up from 9.8 percent in 2011.”
- “The iPad generated more traffic than any other tablet or smartphone, reaching nearly 10 percent of online shopping. This was followed by iPhone at 8.7 percent and Android 5.5 percent.”
- “The iPad dominated tablet traffic at 88.3 percent followed by the Barnes and Noble Nook at 3.1 percent, Amazon Kindle at 2.4 percent and the Samsung Galaxy at 1.8 percent.”
- “Consumers shopped in store, online and on mobile devices simultaneously to get the best bargains. Overall, 58 percent of consumers used smartphones compared to 41 percent who used tablets to surf for bargains on Black Friday.”
- “Shoppers referred from Social Networks such as Facebook, Twitter, LinkedIn and YouTube generated .34 percent of all online sales on Black Friday, a decrease of more than 35 percent from 2011.”