MoviePass has had a rough year, and now, it’s aiming for a reboot. Chief executive Mitch Lowe will hand over the reins of day-to-day operations to executive vice president Khalid Itum and focus on long-term strategy. Itum noted that the company has lost consumers’ trust, and that he will lead an effort to “fix” the product as well as empathize with the turmoil its members endured over the past year. Starting in January 2019, MoviePass will introduce three new plans, each of which offers up to 36 movies per year. Read more

In the United States, Congress has resisted calls by the FBI and Department of Justice that would require tech companies to create a “back door” to allow them to bypass devices’ encryption. But other U.S. allies are moving forward on just such legislation, with Australia about to adopt a tough encryption law permitting intelligence agencies these powers. The country believes that its agencies need the power to circumvent encryption to protect it from terrorist attacks during the holiday season, often a high-threat period. Read more

Amazon Music debuted a voice feature that lets Amazon Music Unlimited and Prime Music customers on Echo devices and in the Amazon Music iOS and Android apps converse with Alexa to find playlists and music for specific moods. The listener can identify songs by lyrics, among other features, and reject or “like” individual songs. Amazon’s overall aim is to allow each listener to create a more customized listening experience. Amazon is also in trials with a feature that allows Alexa Answers to be shared worldwide. Read more

Media companies continue to adopt a variety of digital technologies, but have proven to be more reluctant than other industry sectors to embrace artificial intelligence. That’s the finding of PwC, which surveyed 1,000 U.S. executives for its “2019 AI Predictions” report. Covering many industry sectors, the research revealed that 20 percent of these companies plan to deploy AI next year. But media companies are still in the very early stages of enabling AI, and only a few with an AI business case. Read more

To battle Amazon’s ubiquity and customers’ fickle loyalty, some retailers are testing the new Customer 360 software from Salesforce.com and Freshworks to improve their customer service. The software lets retailers build shopper profiles similar to Facebook to better understand what each customer wants and increase the odds that he or she will become more loyal to the retailer in question. Other strategies retailers are employing are the use of improved chatbots and better customer support training. Read more