Based on feedback from its Oversight Board, Meta Platforms is creating a customer-service division that will help users of its social networks who have experienced issues with accounts being unexpectedly locked or posts being removed. In addition to Facebook and Instagram, Meta operates WhatsApp, Messenger and Horizon Worlds, collectively serving more than 3 billion global users. The early-stage initiative has reportedly been escalated as Meta’s use of artificial intelligence for content moderation has resulted in increased customer frustration over content removal with little notice or explanation. Read more

Twitter is testing a heightened presence in podcasting, offering a redesigned Spaces tab that includes a podcast option in an announcement that hints at a collaboration with Vox Media. Couched as an investment in audio creators, Twitter says the redesign includes personalized hubs (which it’s calling “Stations”) that group audio content together by specific themes such as News, Music and Sports. Integrating podcasts into Spaces, Twitter’s designated area for audio, is “a simple and intuitive way that allows listeners to simply hit play and go” and compile personal collections of live and recorded Spaces audio discussions. Read more

Peacock is having a sale for new customers in September. As part of “a special Fall celebratory offer,” the rate for a Premium plan will be reduced from $4.99 a month to “just $1.99 a month,” or $19.99 for the year. Premium subscribers see up to 5 minutes of ads per hour and can stream news and first-run entertainment content next-day. Peacock also offers an ad-free Premium Plus plan for $9.99 per month and a free Basic plan that has ads but no next-day streaming. September will also be the month Peacock adds current NBC and Bravo shows for next-day streaming. Read more

Google has launched an AI Test Kitchen and is inviting users to sign up to test experimental AI-powered systems and provide feedback before the applications are deployed for commercial use. First up is the Language Model for Dialogue Applications (LaMDA), which has shown promising early results. The AI Test Kitchen has begun a gradual rollout to small groups of U.S. on Android with plans to include iOS in the coming weeks. According to Google, “as we move ahead with development, we feel a great responsibility to get this right.”  Read more

Epic Games is getting another major venue in its “Fortnite” metaverse with an iHeartMedia digital headquarters. The complex, iHeartLand, includes a main stage, recording studio and game park. An interesting example of how virtual reality is mapping IRL commercially, the concert venue struck a naming rights deal with insurance company State Farm. In addition to avatar concerts, State Farm Park features a large screen that can display 2D performances, the format chosen by inaugural guest Charlie Puth for his September 9 show. Read more