Google Cloud recently unveiled a new AI-powered service product named Bot-in-a-Box. The feature, available via Google Cloud Platform (GCP) Business Messages, will help enterprises easily manage conversations with their customers. Bot-in-a-Box creates chatbots that can naturally respond to customers’ questions by using Google’s Dialogflow software. The conversational bot does not require any additional coding but will learn directly from businesses’ customer service data. The new product is expected to cut the customer service budget for businesses and improve the service level of chat function on GCP Business Messages. Read more

During the COVID-19 pandemic, Amazon not only added workers to keep up with surging demand, it nearly doubled the size of its fulfillment network, adding 450 new facilities for storage, sorting and shipping, according to MWPVL International, a supply chain logistics consultancy. The e-commerce giant now has 930 facilities across the U.S. where it employs more than 950,000 people, according to its Q2 earnings report. While it’s hiring and infrastructure expansion have largely been concentrated near big cities, which helps mitigate supply-chain disruptions while also speeding shipping times, Amazon is still urging holiday shoppers to order early. Read more

Twitter founder Jack Dorsey has resigned as the company’s CEO, with chief technology officer Parag Agrawal promoted to fill that slot. Dorsey, who was concurrently serving as CEO of financial services firm Square and has recently become active in cryptocurrency, will retain his Twitter board seat until expiration of his term at the 2022 shareholders meeting. “I want you all to know that this was my decision and I own it,” Dorsey said in a tweet yesterday. “There aren’t many companies that get to this level. And there aren’t many founders that choose their company over their own ego. I know we’ll prove this was the right move.” Read more

Non-fungible tokens (NFTs), digital assets stored on the blockchain, hit $10.7 billion in trading volume during the third quarter. It’s a serious pot of money and Hollywood wants a piece. Quentin Tarantino’s efforts to sell NFTs associated with his 1994 feature “Pulp Fiction” and Miramax’s lawsuit to prevent him from doing so without its own financial participation could prove seminal. While studios have undoubtedly begun adding “NFT” to contracts in express terms, the rulings as this first-in-class lawsuit wends its way through the courts will impact NFT rights for all previously made films. Read more

The Parliament of Australia is preparing to crackdown on social media trolls by preparing legislation that will hold companies legally responsible for defamatory material posted to their sites. A draft of the proposed law would require companies to have formal complaint processes in place to report online abuse and require they provide complainants with the identities of alleged bullies once certain criteria are met. The proposed legislation is scheduled to be released this week, and expected to come before the Parliament next year. It is part of the country’s broader effort to overhaul defamation laws. Read more