Meet Meena, Google’s new chatbot powered by a neural network. According to the tech giant, Meena was trained on 341 gigabytes of public social-media chatter (8.5 times as much data as OpenAI’s GPT-2) and can talk about anything and even make jokes. With Meena, Google hopes to have made a chatbot that feels more human, always a challenge for AI-enabled media, whether it’s a chatbot or a character in a video game. To do so, Google created the Sensibleness and Specificity Average (SSA) as a metric for natural conversations. Read more

Google controls approximately 90 percent of Internet search, and regulators, politicians, advertisers and users are sensitive to the tech giant’s efforts to wring more dollars out of that dominance. Twenty years ago, Google introduced text ads above search results and, over time, the company has made those ads less conspicuous. A recent design change prompted users to accuse the company of trickery to get them to click on ads, and marketers to complain the practice is a “shakedown” to push them to pay for ads. Read more

Gaana is a growing streaming music service based in Noida, India that offers 45 million songs in 20 regional languages to its 152 million monthly users. Backed by India’s Bennett Coleman & Co. and China’s Tencent Holdings, Gaana offers hyperlocal content and voice-based search, ideal for those with limited literacy skills. Only about half of India’s 1.3 billion people are online, giving Gaana plenty of room to grow. Even so, numerous music streamers from outside India — including Spotify, YouTube Music and ByteDance’s Resso — are pursuing music market share there. Read more

Amazon broke previous records with its Q4 sales, and shares skyrocketed 10 percent in after-hours trading, adding $100 billion to its market value. Profits rose 8 percent to $3.3 billion during the holiday quarter, after suffering a 25 percent decline in Q3 due to the expenses of one-day shipping for Prime members. Q4 revenue rose 21 percent to $87.4 billion from the same period a year earlier.  A FactSet survey showed that earnings per share were $6.47 whereas analysts had predicted $4.04. Read more

Verizon Communications added 790,000 prepaid phone connections during Q4 2019, compared with 653,000 during the same period a year earlier, surpassing the expectations of JPMorgan Chase analysts who predicted 750,000 such connections. A free one-year Disney+ subscription for Verizon wireless customers may have helped lure new customers. AT&T added 229,000 postpaid connections and T-Mobile US added 1,000,000. Postpaid customers typically pay monthly under longer-term contracts and are less likely to change providers. Read more