In an expansion of their existing strategic partnership, Salesforce and Google have entered into a seven-year, $2.5 billion deal that will allow Salesforce customers to build Agentforce agents using Gemini and to deploy Salesforce on Google Cloud. The companies plan to more tightly integrate connections between platforms like Salesforce Service Cloud and Google Cloud’s Customer Engagement Suite, as well as Slack and Google Workspace, “empowering AI agents and service representatives with unified data access, streamlined workflows, and advanced AI capabilities, regardless of platform,” the companies said. Continue reading Salesforce Brings Gemini to Agentforce in $2.5B Google Deal

Microsoft next month moves to public preview with a Copilot Studio feature that lets users create autonomous AI agents. The agents had been in private preview since the spring, and the tech giant’s move to take them public comes after Salesforce launched its own agentic program in September. Microsoft also has plans to add 10 autonomous agents to Dynamics 365, an enterprise suite geared toward resource planning and customer relationship management. Microsoft announced the news this week at its “AI Tour” event in London. Copilot is Microsoft’s branded AI assistant, while Copilot Studio lets people customize their Copilot assistants. Continue reading Microsoft Widens Copilot AI Agent Preview, Adds Templates