Amazon is testing two AI-powered systems as customer support agents, one of which will automatically field customer calls without human intervention and the other which will help human service agents respond more quickly to requests. Amazon applied-science manager Jared Kramer said the AI agents rely on machine learning and refer requests they can’t handle to human agents. Amazon also debuted its cashierless “Go” technology in a large grocery store, in advance of possibly licensing the system to other retailers. Continue reading Amazon Tests AI Customer Support Agents, Opens Go Market

The United Kingdom proposed that its media regulator Ofcom take on the responsibility of regulating Internet content, in part to encourage Facebook, YouTube and other Internet behemoths to police their own platforms. Ofcom would be able to issue penalties against companies lax in fighting “harmful and illegal terrorist and child abuse content.” Many details have yet to be filled in. Meanwhile, Reuters has formed a new Fact Check business unit, which is poised to become a third-party partner aimed at ferreting out misinformation on Facebook. Continue reading UK Proposes Internet Laws, Reuters to Fact-Check Facebook

Google is trying to overturn three European Union antitrust rulings, claiming that it had no legal grounds for imposing $9+ billion in fines. The EU found that Google had abused its dominance over smaller competitors. Google attorney Thomas Graf told the five General Court judges that, “competition law does not require Google to hold back innovation or compromise its quality to accommodate rivals.” Although a verdict is expected early next year, its rulings can still be appealed at the European Court of Justice. Continue reading Google Appeals EU Fine, Argues Legality of Self-Preferencing

The Federal Trade Commission is focused on acquisitions made by Big Tech companies, ordering Alphabet, Amazon, Apple and Microsoft to turn over information on such past deals. Specifically, the FTC wants to know about the smaller deals — many less than $100 million — that the companies were not required to report to regulators, in hopes of learning more about potential antitrust abuses. FTC chair Joseph Simons noted that if they find “problematic transactions,” they can conceivably “initiate enforcement action.” Continue reading FTC Looks Into Acquisition Strategies of Big Tech Companies

Five years ago, Amazon acquired Twitch and got a leg up in video game streaming. Now Amazon is reportedly preparing to wrest new revenue from Twitch by selling its streaming technology to other companies. In doing so, the company would be taking the same path it did with Amazon Web Services (AWS), which was first used internally and then rolled out for general use. AWS now accounts for half of all Amazon revenue. Should Amazon sell Twitch technology to third parties, it would likely rebrand it for potential buyers. Continue reading Amazon Reportedly May Sell Twitch Services to Third Parties

With the claim that the new AV1 video codec much more efficiently compresses video, Netflix plans to introduce it to its Android app. Until now, Netflix has used the VP9 codec but says AV1 is 20 percent more efficient. The AV1 codec is already enabled for “selected titles” — although it didn’t name specifics — when the user activates the Save Data option. The company also stated it plans to introduce AV1 on all its platforms and is working with chip and device manufacturers to increase compatibility. Continue reading Netflix Switching From VP9 Codec to the More Efficient AV1

The European Commission’ antitrust probe into Facebook is now seeking internal documents related to allegations that Facebook suppressed competition by leveraging its own access to users’ data. EU investigators are also looking into changes Facebook made to software interfaces that enabled app developers to access data, as well as more information on Facebook’s use of Israeli VPN app Onavo it purchased in 2013. Facebook, which shut down Onavo last year, said it disclosed its data collection to users. Continue reading EU Presses Facebook for Documents Related to Competition

In another win for the FCC, the U.S. Court of Appeals for the District of Columbia announced yesterday that it would not reconsider the October ruling that upheld the repeal of net neutrality rules. Requests had been made by 15 states and a collection of technology and advocacy groups to reconsider the earlier ruling. The net neutrality laws were first issued in 2015 to discourage Internet service providers from practices such as blocking or throttling traffic and enabling so-called “fast lanes” through paid prioritization. In December 2017, the FCC voted to repeal the Obama-era net neutrality laws that were largely supported by tech companies and consumer groups.  Continue reading Appeals Court Will Not Rule On the Repeal of Net Neutrality

The five Big Tech companies — Alphabet, Amazon, Apple, Facebook and Microsoft — are all getting richer, with three of them (Amazon, Apple and Microsoft) nearing $1 trillion in stock value. Alphabet’s revenue skyrocketed past $161 billion last year, and Facebook is over halfway to a $1 trillion value. This concentration of wealth and power is making it increasingly difficult for smaller companies to compete — with little to indicate that this state of affairs will change. The result is a market of haves and have-nots. Continue reading Dominance of Top Big Tech Companies Continues to Grow

Over 50 million people worldwide use Apple’s virtual assistant Siri. Apple, focused on improving Siri’s capabilities, published research on how to improve voice trigger detection, speaker verification and language identification for multiple speakers. Apple researchers suggest that an AI model be trained for automatic speech recognition and speaker recognition. Rather than approach it as two independent tasks, the researchers proved that those tasks might actually help one another to “estimate both properties.” Continue reading Apple Researchers Improving Accuracy of Virtual Assistant

Google controls approximately 90 percent of Internet search, and regulators, politicians, advertisers and users are sensitive to the tech giant’s efforts to wring more dollars out of that dominance. Twenty years ago, Google introduced text ads above search results and, over time, the company has made those ads less conspicuous. A recent design change prompted users to accuse the company of trickery to get them to click on ads, and marketers to complain the practice is a “shakedown” to push them to pay for ads. Continue reading Google Adjusts New Design Updates Following Complaints

Amazon broke previous records with its Q4 sales, and shares skyrocketed 10 percent in after-hours trading, adding $100 billion to its market value. Profits rose 8 percent to $3.3 billion during the holiday quarter, after suffering a 25 percent decline in Q3 due to the expenses of one-day shipping for Prime members. Q4 revenue rose 21 percent to $87.4 billion from the same period a year earlier.  A FactSet survey showed that earnings per share were $6.47 whereas analysts had predicted $4.04. Continue reading Amazon Reports Booming Sales, Profits, and Share Prices

After missing estimates for quarterly profit and full-year earnings predicted to be short of expectations, Nintendo shares fell as much as 4.7 percent, the biggest intraday drop since April 26. Nintendo reported disappointing operating income for the quarter ending in December: 168.7 billion yen ($1.5 billion) versus the 175.4 billion yen average projection. Wall Street has also projected slowed growth for major video game publishers that are holding back on new releases until new consoles have debuted. Continue reading Nintendo Shares Fall, Game Publishers Stall on New Titles

Microsoft’s gross margins for its commercial cloud business (including Azure and Office 365) grew to 67 percent, driving the company’s robust fiscal Q2 earnings on record sales. Microsoft chief executive Satya Nadella revealed that revenue from this sector grew 39 percent to $12.5 billion. Company executives told analysts that the gross margins percentage will increase this year while margins rose for the fourth consecutive quarter, noting that this reflects the “huge opportunity” selling cloud products and infrastructure. Continue reading Microsoft Commercial Cloud Business Drives Record Sales

The Trump administration is cracking down on counterfeit products sold over the Internet, warning warehouse operators and e-commerce platforms such as Amazon that they will pay fines if they don’t help identify such products. The Department of Homeland Security released a report on the problem, and the White House in concert with U.S. Customs and Border Protection is leading the initiative. The recent trade agreement with China requires that country to curb counterfeiters or risk potential new tariffs. Continue reading White House Cracks Down on Counterfeit Goods Sold Online