Google Device Experts is a new service that aims to educate prospective customers about different Google devices including smartphones, tablets and the Chromebook. The service videoconferences a customer with a Google representative who is trained to answer customer questions about products they are looking to purchase. The videoconferencing technology is the same used for Google Hangouts. The company also has plans to install virtual help desks at various retail locations.  Continue reading Google Launches Virtual Customer Service, Plans Help Desks

Facing the growing popularity of phablets, the tablet market experienced its first worldwide decline after multiple quarters of slowing demand. According to Canalys, global tablet shipments fell 12 percent from Q4 2013 to 67 million units in Q4 2014. The end of 2014 also marked the fourth consecutive quarterly loss for Apple’s tablet shipments. In Q4, iPad shipments plunged 18 percent, while Samsung’s tablet shipments fell by 24 percent. Although Amazon and Lenovo had promising seasonal sales, the industry experienced an overall drop in demand. Continue reading Global Tablet Shipments Drop 12 Percent Year-Over-Year in Q4

Facebook wants to use beacons to test a new service called Place Tips that transmits information about shops, restaurants and landmarks to users nearby. Facebook will begin testing the service in New York City at different shops and city landmarks. Place Tips uses location services to identify when a Facebook user is nearby any one of the designated locations and then pushes content such as photos, reviews and tips about the location directly above a user’s Facebook News Feed. Continue reading Facebook Tests Beacon Tech to Provide Users with Local Info

Media mogul and entertainer Jay-Z is in closing negotiations to acquire Swedish company Aspiro AB, which owns music streaming services WiMP Music and Tidal. The deal, reportedly valued at $56 million, is being handled by Jay-Z’s S. Carter Enterprises. Tidal is the American and U.K. version of WiMP Music, a streaming service that offers CD-quality music files. Once the deal closes, Jay-Z may join the ranks of Dr. Dre who sold his Beats Music streaming service to Apple last year.  Continue reading Jay-Z in Negotiations to Acquire Tidal and WiMP Music Services

Twitch Interactive announced late last week that it now averages 100 million global viewers per month. The Amazon-owned site hosts live video broadcasts of gamers competing against each other and has been steadily growing in popularity (its current viewing numbers more than double last year’s figures). The announcement comes as Twitch faces an increasing number of competitors, including Dailymotion, GamingLive.tv, Valve and Google’s YouTube. Twitch generates its revenue through advertising and premium upgrades. Continue reading Twitch Commands Live Gaming with 100 Million Monthly Views

Sony recently announced that it plans to replace its Music Unlimited service on the PlayStation Network with popular digital music service Spotify. Come March 29, PlayStation users will be able to connect their Spotify accounts, both free and premium, to run through the PlayStation Network and stream music while they play games. The new partnership could generate new subscribers for Spotify and help it take on competitors, since Sony’s PlayStation Network currently has about 64 million active users. Continue reading Sony to Add Spotify Music Service to its PlayStation Network

According to recent figures released by Strategy Analytics, 2014 marked significant milestones for the mobile industry. Global annual shipments reached 1.28 billion devices from OEMs to retailers and carriers for sale, and Android-based smartphones captured 81 percent of the worldwide market, accounting for more than one billion handsets. Android has become the first platform to surpass the one billion mark for shipments. Apple captured 15 percent of the market last year, shipping 193 million units. Continue reading Android Dominated in Global Smartphone Shipments Last Year

Apple’s quarterly profit jumped 38 percent to a record high, thanks in large part to demand for its bigger-screen iPhones. Apple recorded net income of $18 billion for the quarter ending December 27, an increase of nearly $5 billion over the same period the previous year, while earnings per share rose 48 percent. The company launched its iPhone 6 and iPhone 6 Plus in September and sold 74.5 million units during the quarter, earning back market share it had slowly been losing to Samsung over three years. Continue reading Apple Sells Nearly 75 Million iPhones, Posts Record Quarter

YouTube announced it is now defaulting to HTML5 rather than Adobe Flash. A change that has been in development since 2010, the popular video site now uses its HTML5 player by default in the following browsers: Apple’s Safari 8, Google Chrome, Microsoft IE11, and beta versions of Mozilla’s Firefox. The company points to adaptive bitrate (ABR) streaming, the VP9 codec, encrypted media extensions, Web real-time communication (WebRTC), and fullscreen APIs as five key technologies that made the change possible. Continue reading YouTube Stops Using Adobe Flash by Default, Opts for HTML5

Apple has patented an advanced gaze-tracking graphical user interface that could eventually allow users to control their CE devices without having to lift a finger. Gaze-tracking controls are usually inhibited by the Troxler Effect, a visual phenomenon that sometimes makes the computer cursor disappear. However, the new tech utilizes hardware and software solutions to solve the problem caused by the effect. Apple could potentially use this new interface in Mac laptops, iPhones, iPads, and even the next generation Apple TV. Continue reading Apple Patents Graphic Interface Controlled by a User’s Gaze

Last week, iHeartRadio announced that it had reached over 60 million registered users. The streaming service is distinct from its competitors such as Pandora and Spotify in that it also allows users to access stations for free without the need to register. Only those who opt for listening to playlists and accessing more personalized features need to register with the service. This unique model makes it difficult to compare to Spotify’s 60 million active monthly users or Pandora’s registered 250 million users. Continue reading Milestone: iHeartRadio Exceeds 60 Million Registered Users

Apple has acquired British startup Semetric to analyze the data from music sales, streaming services, and social networks. Semetric’s music analytics tool, Musicmetric, is already popular with music labels and industry clients. The $50 million acquisition will likely help improve Beats Music, which will be built into Apple’s iOS update this year. With download sales continuing their decline, Apple and other companies need data analytics to better understand digital music consumption. Continue reading Apple Purchases Startup to Bolster Analytics for Beats Music

During a press event yesterday, Microsoft made a series of announcements regarding new features for its coming Windows 10 operating system including improvements to built-in apps for Windows Phone that involve mail, messaging, photos, maps and more. According to the company, Windows 10 also intends to enhance and integrate Xbox, PC and mobile gaming. Additionally, Microsoft introduced its HoloLens headset that will allow users to interact with holographic images for playing video games and building 3D models. Continue reading Microsoft Unveils Windows 10 OS Features and New Headset

Today marks the last day that Google Glass in its current form will officially be available for $1,500 as part of the Explorer Program. Late last week, the company announced that it would stop selling the smart glasses and the device would no longer be developed by the Google X research division. However, Google Glass is expected to continue as a standalone project with former Apple exec Tony Fadell in charge. Fadell is known for helping to design the iPod and inventing the Nest thermostat. Google purchased Nest last year. Continue reading Today is Final Day to Purchase Google Glass Explorer Edition

“Mayday! Deep Space” is a new iOS game app that lets users control the character through voice commands. Instead of playing first-person as the character, the player will build a relationship with their character. As part of the game, the user not only gives directions to their character; they also make moral decisions for the character. However, the AI does not have to do everything the user says, and can reject commands. Future AIs may eventually be able to identify emotions as well. Continue reading Voice-Commanded Mobile App Transforms First Person Games