Based on feedback from its Oversight Board, Meta Platforms is creating a customer-service division that will help users of its social networks who have experienced issues with accounts being unexpectedly locked or posts being removed. In addition to Facebook and Instagram, Meta operates WhatsApp, Messenger and Horizon Worlds, collectively serving more than 3 billion global users. The early-stage initiative has reportedly been escalated as Meta’s use of artificial intelligence for content moderation has resulted in increased customer frustration over content removal with little notice or explanation. Continue reading Meta Adding a Customer Service Unit for Content Complaints

About 25 experts in various fields formed the Real Facebook Oversight Board, an alternative to the one Facebook has promised to launch soon. Hosted by Recode founder and The New York Times contributing opinion writer Kara Swisher, the Real Facebook Oversight Board will hold its first meeting — via Facebook Live — on October 1, to analyze the social media platform’s content moderation, policies and other issues as the 2020 presidential election looms. Meanwhile, Facebook’s board is expected to begin reviewing cases in October. Continue reading Vocal Facebook Critics Form Their Own Rival Oversight Board