There are a growing number of companies working on technologies that strive to make a person’s voice more intelligible to the listener over speakers, headphones, hearing aids and other consumer audio devices. Augmented Hearing, a Danish startup launched two years ago, is one of the more interesting companies at CES 2023 focusing on this space. The firm’s software-based solution runs on iOS, Windows and other CE operating systems. Their solution could mitigate the current trend of people across all age groups turning on closed captioning because they often find video dialogue difficult to understand. Continue reading CES: Startup Leverages AI to Address Problematic Acoustics

Allstate’s AI-powered chatbot, Amelia, continues helping the insurance company’s call center employees solve customer service issues efficiently. Since her original deployment in September, she’s already helped these employees with more than 3 million client conversations, answering questions through an instant messaging platform on employee desktops. In January alone, Amelia helped on 250,000 calls. Allstate and other insurance companies are turning to chatbots to stay ahead of insurance-focused startups looking to compete.

Continue reading Allstate’s Digital Assistant ‘Amelia’ Now Helps Call Center Reps

Sprint is currently developing AI-powered software to help call center representatives better handle customer service. Sprint plans to use data related to customer calls to create “interaction assistants” that provide employees with best next steps. This effort is part of the company’s digital transformation project, which involves a partnership with Adobe Systems Inc. “Our focus has been about evolving and really becoming a digital company across all facets,” said Sprint CIO Scott Rice. Data has “become core across all our infrastructure and we really are changing our mindset.”

Continue reading Sprint Working On AI Software to Assist Its Call Center Reps