Snapchat fans have loudly complained about the company’s redesign of its app, with more than 1.25 million people signing a Change.org petition and Kylie Jenner tweeting that the changes were “sad.” Parent company Snap announced that it would redesign the redesign (at least part of it), in response to the complaints and slowed business. The company reported a 54 percent revenue increase to $231 million and a rise in daily users to 191 million, both below analyst expectations, causing stock to fall more than 15 percent. Continue reading In Response to User Outcry, Snap Retreats on Chat Redesign

At F8 2018 on May 1, Facebook plans to reveal more details of a new playable ad format that it just started testing with a few game developers. The ad allows players to preview a game before installing it, with the goal of driving more “high-intent” installs. Later this year, Facebook plans to roll out the new ad format across its News Feed, and to all advertisers. Facebook is also testing Premiere, which lets content creators debut pre-recorded videos, with real-time chats, as Facebook Live moments. Continue reading Facebook Is Testing Playable Ad Format With Game Previews

Google is at work creating consensus among every major global cellphone carrier to replace SMS with “Chat,” based on a standard dubbed the Universal Profile for Rich Communication Services. Chat is the consumer name for RCS (Rich Communication Services) and is not actually a new texting app but rather a new set of features inside an app (Android Messages) already installed on most Android phones. Google is leading development to ensure interoperability of Chat on every carrier’s service. Continue reading Google Aims to Replace SMS with an Android Messaging App

Snapchat is making moves to become more conversational, more “sticky,” and to keep users engaged for longer periods of time, according to Variety. The social sharing company announced a new chat feature that allows up to 16 users to video chat through its app, and added mentions to its Snapchat Stories, allowing users to easily tag others (much like they would via Twitter). The chat feature will roll out across the globe this week and will come with filters and the ability to join by audio only as desired. Users can also reply via text messages.

Continue reading Snapchat Releasing New Tools: Group Video Chats, Mentions

Apple is preparing for a major iPhone operating system update, iOS 11.3, and it will include some important new features. Chief among those is Business Chat, which lets users communicate directly with businesses via the iMessage app. At launch, Business Chat will allow communications with a select group of companies including Wells Fargo, Lowe’s, Hilton and Discover. Also new with iOS 11.3 is version 1.5 of the company’s virtual reality developers’ kit ARKit, four Animoji, and new features that display battery health. Continue reading Apple Includes New Business Chat Feature in Next iOS Update

Snap Inc. just unveiled a remake of Snapchat that, thus far, has been identifiable for its posts that disappear after 24 hours, smaller social circles and human editing and curation. In its new incarnation, Snapchat separates the social and media into two parts. On the left side of the app, users will see chats and stories shared with friends. On the right side, they’ll find content from DIY creators, publishers, celebrities and Snap-curated content. Part of the reason for the redo is Snap’s disappointing user and revenue numbers. Continue reading Snapchat Redesign Aims to Curb Fake News, Boost Revenue

According to new data from eMarketer, the average U.S. adult is expected to spend two more minutes each day consuming media than the average time per day last year, up two hours from a decade ago. The researcher estimates that adult consumers will average 12 hours and 1 minute per day with major media this year. This increase, not surprisingly, reflects a continued shift in consumer behavior toward multitasking, thanks in large part to mobile tech. The average American still spends the most time watching television (nearly four hours per day), while mobile continues its ascent (currently at three hours and 17 minutes per day). Continue reading Americans Spend Half of Their Media Day Consuming Digital

In the U.S., Facebook Messenger now automatically launches Fandango information and ticketing, along with suggestions for GIF-sharing and so-called quick replies, within the app. The feature is based on M, Facebook’s AI-powered virtual assistant technology. The M assistants have thus far offered a variety of actions in Messenger, including sending stickers, launching Uber or Lyft, beginning a poll and sharing a location. Facebook Messenger users can change their settings in order to mute these suggestions. Continue reading Facebook Messenger Debuts In-App Fandango Ticket Sales

Messenger Day, Facebook’s version of Snapchat Stories that launched six months ago, may not be experiencing the same growth as similar offerings from Instagram or WhatApp, but it now touts 70 million daily users. Messenger Day enables users to share photos and video slideshows. While its latest daily usage is significant, it only took Instagram Stories two months to reach 100 million users, and two weeks less for WhatsApp Status to attract 175 million (both have since surpassed the 250 million daily user mark). Continue reading Facebook Messenger Day Now Attracts 70 Million Daily Users

Australia-based Atlassian, which offers enterprise software, has introduced a new program called Stride that combines chat, conference calls and project tracking. Similar to the company’s HipChat messaging service and Jira project management, Stride is available for desktop computers and mobile phones, and works with competing software. Stride faces a competitive landscape, including Slack Technologies, Dropbox and Microsoft. Atlassian doesn’t use salespeople but rather gets small teams to use its software, and then expands on that foundation. Continue reading Atlassian’s Stride Software Is Designed for Corporate Teams

According to a new study from measurement firm Nielsen, the lack of brand loyalty among 18- to 34-year-olds is reflected in their consumption of digital services such as communication apps and streaming music. Perhaps not surprisingly, Nielsen found that the demographic consumes a great deal of digital media but tends to use multiple services across categories, rather than focus on one service for a specific segment. For example, while only 39 percent of consumers over 35 use two or more apps to stream music, almost 60 percent of millennials will commonly do so on a regular basis. Continue reading Millennials Regularly Use Variety of Apps for Digital Services

YouTube has been testing a feature in select markets that allows the platform to become a kind of mobile messenger. The feature, which began testing in mid-2016, lets users avail themselves of a new tab in the mobile app to send videos to their friends and chat. After a soft rollout to users in Canada at the beginning of 2017, YouTube later launched the new feature in parts of Latin America. The global rollout  this week, but will take a few days to appear on all users’ phones. YouTube also tweaked the user interface in several ways. Continue reading YouTube Introduces In-App Video Sharing and Chat Globally

Amazon may be developing a standalone messaging app called Anytime that would allow people to connect without the need to include phone numbers, which is how other messaging apps such as Viber and WhatsApp typically connect. The company has reportedly been running a survey to gather feedback about a service “for smartphones, tablets, PCs and smart watches designed to let people chat with text and video, send each other fun photos with filters, play games and engage with other Amazon services,” reports TechCrunch. Earlier this year, AWS launched a communication service called Chime for enterprise customers. Continue reading Anytime: Amazon May Be Developing a New Messaging App

In a first for Yahoo-owned Tumblr, the blogging platform is launching a group video chat app it has named Cabana. The new app — available now on iOS and coming to Android next month — enables video chat for up to six users who can also stream YouTube video content while chatting. Blogging remains the company’s primary focus, but Cabana represents the first communication app it has developed. Tumblr is “not pivoting, but definitely exploring a new direction here,” said founder/CEO David Karp. “The idea is similar to Houseparty, the app from the company behind former live-streaming darling Meerkat,” notes Recode, and “similar to Airtime, Sean Parker’s chat startup that was revived a year ago.” Continue reading Tumblr Explores a New Direction with Video Chat App Cabana

Facebook’s Workplace is a social networking tool designed for the enterprise, enabling an efficient chat and collaboration platform for employees. It is similar to the Facebook used by friends and family members, but instead is meant to foster interaction between co-workers. Now, Facebook is introducing a free version intended for smaller businesses that are not as interested in the administrative and analytical features offered to subscribers. (It is still being tested, so the release is limited.) The new version will be named “Workplace Standard,” and the paid version will go by “Workplace Premium.” Continue reading Workplace: Facebook Tests Free Version of Slack Competitor