U.S. Consumer Product Safety Commission (CPSC) Chair Alexander Hoehn-Saric spoke with CTA Senior Director of Regulatory Affairs Rachel Nemeth during CES 2024 about the challenges of extending safety to products that are constantly evolving and incorporating new technologies such as machine learning and artificial intelligence. Nemeth pointed out that the agency’s authorizing statute was enacted in 1972 and was last amended in 2008. “We’re doing a lot of good work with the statute we have,” Hoehn-Saric responded. “But we’re changing the way we operate. We talk a lot about machine learning and AI.” Continue reading CES: Championing Consumer Product Safety in the Age of AI

In the latest update to the Samsung Galaxy Note 7 saga, the company announced it would permanently discontinue production and sales of the smartphone, “pulling the plug on a premium product whose botched recall has brought headaches to consumers and inflicted damage on the Samsung brand,” reports The Wall Street Journal. In the wake of overheating problems and reported fires, the company explained to South Korean regulators that it would cease making the device. Analysts including Sanford C. Bernstein’s Mark Newman suggest Samsung should drop the Galaxy Note series altogether, while Macquarie analyst Daniel Kim estimates losses could reach $2.8 billion for the last three months of 2016, explains WSJ, “enough to wipe out the entire mobile division’s operating profits for the fourth quarter.” Continue reading Samsung Pulls the Plug on its Troubled Galaxy Note 7 Phone

Samsung has reportedly stopped production of its Galaxy Note 7 as the company struggles with the smartphone’s recall and additional reports about battery problems, overheating and fires regarding replacement devices (including one incident prior to takeoff of a Southwest Airlines flight). “Samsung understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note 7 devices,” the company said, noting that an investigation is underway. According to The Wall Street Journal, AT&T and T-Mobile “said that they would stop issuing new Galaxy Note 7 smartphones to replace the ones turned in by U.S. customers.” Continue reading Samsung Temporarily Halts Production of its Troubled Note 7

In response to 92 reports of batteries overheating, in some cases leading to explosions and fires, Samsung and the Consumer Product Safety Commission have issued a formal recall of the Galaxy Note7. “Consumers have the option of a refund or a replacement device with a new battery,” reports Recode. “Samsung is offering customers $25 extra if they stick with either a new Note7 or opt to exchange their phone for a Galaxy S7 or S7 Edge.” Replacement devices are expected to be available in retail stores by September 21. Less than 15 percent of the one million Note7 phones sold in the U.S. have been returned since Samsung launched the exchange program two weeks ago. Continue reading Samsung Formally Recalls Galaxy Note7 Phones in the U.S.