Amazon introduced Contact Lens for Amazon Connect and Amazon Kendra, two AI-enabled tools to help enterprise customers gain more information from data found in multiple sources. Both services, available for preview now on Amazon Web Services, assist cloud customers in incorporating natural language processing in a timely fashion. According to Amazon, Contact Lens for Amazon Connect and Amazon Kendra’s functionality are based on the integration of machine learning. Both services are plug-and-play. Continue reading Amazon Web Services Unveils AI Tools for Enterprise Clients

Artificial intelligence is making its way into the workplace via the back office, automating tasks in accounting, billing, payments and customer service, and is capable of scanning documents, filling out spreadsheets and checking accuracy of records. In early projects, AI bots are following simple rules, observing and making yes-no decisions rather than high-level choices. Bigger things are coming, especially from tech companies like IBM, Microsoft and Oracle, which partner with robotic automation startups. Continue reading AI-Based Software Automating Mundane Workplace Chores