Amazon is increasingly betting on artificial intelligence as the key to its future growth. The company plans to spend $100 billion on data centers over the next decade — significantly more than it will spend on e-commerce and warehouse infrastructure. This is largely due to market forces. Thirty-year-old Amazon rode the e-retail wave to maturity, and the company’s AWS cloud service is now the new growth engine, driving the firm past $2 trillion in market value last week. The fifth U.S. company to hit that milestone is said to be building a new chatbot it hopes will surpass ChatGPT. Amazon also announced it has hired David Luan, co-founder of AI firm Adept. Continue reading Data and AI Propel Amazon to $2 Trillion Market Capitalization

Verizon showed Rep Guidance, software that provides its FiOS sales and support representatives with individualized data designed to improve customer service and experience, at a recent NY Meetup event. According to a Verizon representative, “It’s about streamlining and simplifying the conversation, fostering a more intelligent, better-informed experience with customers rather than having a back and forth exchange and having the rep ask the customer questions that, frankly, they expect we should know anyway.” Continue reading New Verizon Software Delivers Customer Service Intelligence