Amazon has added agentic AI capabilities to Amazon Connect, the neural text-to-speech tool that provides AI-powered customer service support and analytics in real time. Connect is capable of neural text-to-speech in more than 30 languages and also delivers automated speech recognition. Leveraging advanced speech models from Nova Sonic, the Connect agents “deliver natural, human-like conversations, responding with the right pace, tone, and understanding across multiple languages and accents,” Amazon says. The company has also integrated third-party automated speech recognition and text-to-speech solutions from Deepgram and ElevenLabs with Connect. Continue reading Amazon Adds Agentic AI to ‘Connect’ Customer Service Tool

Deepgram’s new Aura software turns text into generative audio with a “human-like voice.” The 9-year-old voice recognition company has raised nearly $86 million to date on the strength of its Voice AI platform. Aura is an extremely low-latency text-to-speech voice AI that can be used for voice AI agents, the company says. Paired with Deepgram’s Nova-2 speech-to-text API, developers can use it to “easily (and quickly) exchange real-time information between humans and LLMs to build responsive, high-throughput AI agents and conversational AI applications,” according to Deepgram. Continue reading Deepgram’s Speech Portfolio Now Includes Human-Like Aura