On the heels of debuting conversational AI to search, Microsoft is leveraging artificial intelligence in corporate applications that have traditionally been dominated by competitors like Oracle, Salesforce and SAP. Dynamics 365 Copilot is an AI assistant debuting in preview as part of the software giant’s business suite. Based on technology from OpenAI, it is designed to handle tasks including sales, marketing, customer service and supply chain. It can also draft contextual chat and email answers to customer-service queries. Targeting customers and categories for sales pitches and writing product listings for e-commerce are also among its skills. Continue reading Microsoft’s Dynamics 365 Copilot Brings AI to Business Apps