According to Google Cloud chief executive Thomas Kurian, the coronavirus pandemic has had an impact on the development of new cloud features. “Every week, there’s a new set of dimensions, and we have to adapt, keep people positive, and focus through it,” he said. A new security product that encrypts data while it’s being processed, for example, is aimed at luring businesses in highly regulated industries to adopt cloud services. Another cloud-computing product is Assured Workloads for Government, a new way to secure public sector deals. Continue reading Google Developing New Cloud Services During the Pandemic

Intel will debut Pohoiki Springs, an experimental research system for neuromorphic computing that simulates the way human brains work and computes more quickly and with less energy. It will first be made available, via the cloud, to the Intel Neuromorphic Research Community, which includes about a dozen companies (such as Accenture and Airbus), academic researchers and government labs. Intel and Cornell University jointly published a paper on the Loihi chip’s ability to learn and recognize 10 hazardous materials from smell. Continue reading Intel to Unveil Experimental Neuromorphic Computing System

Gartner just released figures on total global smartphone sales that show decreased sales in Q4 2019 despite small year-on-year increases for Apple and Xiaomi. In that quarter, consumers purchased 406.6 million new phones compared to 408.5 million in the same quarter the previous year. Samsung, the long-time leader in smartphone sales, retained the same 17.3 percent market share although it sold fewer units year-on-year. In comparison to Q4 2018, Apple sold 5 million more mobile devices in that quarter in 2019. Continue reading Gartner’s Mobile Data Shows a Mixed Bag for Phone Makers

In three months, Honeywell International will roll out an “early stage” quantum computer for “commercial experiments,” with JPMorgan Chase as its first public user. Honeywell Quantum Solutions president Tony Uttley stated it will speed up calculations and develop new materials and trading strategies for financial services firms, but it could also be used to power machine learning calculations by aerospace, oil and gas companies. IBM, Google and Microsoft are also at work on quantum computing solutions. Continue reading Honeywell Prepares Launch of Powerful Quantum Computer

Amazon is testing two AI-powered systems as customer support agents, one of which will automatically field customer calls without human intervention and the other which will help human service agents respond more quickly to requests. Amazon applied-science manager Jared Kramer said the AI agents rely on machine learning and refer requests they can’t handle to human agents. Amazon also debuted its cashierless “Go” technology in a large grocery store, in advance of possibly licensing the system to other retailers. Continue reading Amazon Tests AI Customer Support Agents, Opens Go Market

When CES 2020 opens on January 7th in Las Vegas, I expect experiences — of which ‘entertainment’ is one option — will be center stage. We will be watching for repositioning of products and services as experiences, as well as for new ideas for experiences themselves. To state the obvious, for mixed reality and immersive experiences to work well, the user experience (UX) should be intuitive and match user expectations. Companies are working to achieve this by dealing in their own individual ways with the convergence of multisensory, multiplatform, immersive media technology and language (VR, AR, MR, XR); AI; 5G; IoT; robotics and autonomous things; and blockchain. Gartner describes this as a shift from technology-literate people to people-literate technology. Continue reading CES: Expectations for the Immersive Experience Landscape

Amazon introduced Contact Lens for Amazon Connect and Amazon Kendra, two AI-enabled tools to help enterprise customers gain more information from data found in multiple sources. Both services, available for preview now on Amazon Web Services, assist cloud customers in incorporating natural language processing in a timely fashion. According to Amazon, Contact Lens for Amazon Connect and Amazon Kendra’s functionality are based on the integration of machine learning. Both services are plug-and-play. Continue reading Amazon Web Services Unveils AI Tools for Enterprise Clients

Amazon launched its Amazon Web Services (AWS) cloud-computing unit in 2006. AWS generated $8.4 billion in sales in the latest quarter, with operating income up 29 percent to $2.1 billion. Research firm Gartner reported that AWS’ $15.5 billion in annual cloud services is about half of total revenue for this sector last year. Amazon’s closest rival, Microsoft and its Azure cloud service, represents about 15 percent of cloud market sales. Amazon chief technology officer Werner Vogels described the company’s path to dominance. Continue reading Amazon Technology Chief Details Rise to Cloud Dominance

Amazon first indicated its ambition to put Alexa into cars several years ago, and in 2018 introduced Echo Auto, designed to be integrated into vehicle entertainment systems. Since then, Audi and BMW began selling some models that incorporate the company’s digital assistant. But Amazon faces stiff competition from Apple and Google, which have already made inroads, and some vehicle manufacturers are loath to adopt third-party technology. Although Amazon won’t generate much revenue initially in the auto market, the company believes that opportunities will grow much larger in the future. Continue reading Amazon Ramps Up Efforts to Bring Alexa to More Vehicles

At VentureBeat’s Transform 2019 conference in San Francisco, Intel vice president/chief technology officer of AI products Amir Khosrowshahi and IoT general manager Jonathan Ballon discussed the evolution of AI adoption. A Lopez Research survey revealed that 86 percent of companies believe AI will be strategic to their business, but only 36 percent of them report having made “meaningful progress.” Khosrowshahi pointed out that more companies than ever have access to the necessary data, tools and training. Continue reading AI Development Accelerates, Chips Speed Model Training

The U.S. House of Representatives’ Homeland Security Committee began a series of hearings to look into “emerging technological breakthroughs” to control malicious content posted on digital platforms by AI-enabled software including bots. Facebook head of global policy management Monika Bickert testified that the company has prioritized the development of such tools. Chief information officers at numerous tech companies are paying attention, worried that lawmakers are considering regulating the use of AI. Continue reading Lawmakers Aim to Control Malicious Content Enabled by AI

Uber demonstrated the transport of a McDonald’s meal via its Uber Elevate A4200 drone with custom-designed delivery box. The drone was set to fly only half a mile away, but the trip was canceled due to a 26-knot breeze. The demo is still noteworthy as a practical application of the technology. Uber isn’t the only company pinning some of its high-tech hopes on drone delivery. Google already has the greenlight from the Federal Aviation Administration (FAA) to make similar unmanned commercial deliveries in Virginia, and Amazon also debuted its drone delivery service. Continue reading Uber Demonstrates Its Drone Delivery Service in San Diego

British startup Graphcore has developed an AI chip for computers that attempts to mimic the neurons and synapses of the human brain, so that it can “ponder” questions rather than analyze data. Up until now, said Graphcore co-founder and chief executive Nigel Toon, GPUs and CPUs have excelled at precision, using vast amounts of energy to achieve small steps. Toon and Graphcore co-founder and CTO Simon Knowles dub their less precise chips as “intelligence processing units” (IPUs), that excel at aggregating approximate data points. Continue reading Graphcore Builds Intelligence Processing Units For Better AI

Last month, Amazon earmarked $800 million to guarantee one-day delivery for its Prime members. That’s another blow for U.S. department stores struggling to find ways to retain their customers against the Amazon onslaught. One important way they’ve done this is to focus on loyalty programs. According to market intelligence company Beroe, the U.S. loyalty program sector was worth between $27 billion and $55 billion in 2018 and is expected to continue to grow by 2 percent to 4 percent between then and 2020. Continue reading Retailers Push Loyalty Programs to Compete with Amazon

Samsung Electronics, which currently dominates the market for memory chips used in smartphones and servers (among other devices), is now set on developing what they call “logic chips,” or advanced chip processors. The company stated its plans to invest 133 trillion won ($116 billion) over the next 10 years, putting it on a path to compete with Intel and Qualcomm. In doing so, Samsung is expected to create 15,000 jobs in production and research. The company already designed its own microprocessors for its Galaxy phones. Continue reading Samsung Invests in Logic Chips to Rival Intel and Qualcomm