Google has tried to compete with Amazon in online shopping four times since 2013. But, with shoppers stuck at home during the COVID-19 pandemic, the company now sees another opportunity. To lure sellers, Google said it would waive sales commissions, which range from 5 percent to 15 percent, and let retailers use third-party payment and order management services like Shopify. In the European Union, meanwhile, Google is facing the demand that it “make major concessions” related to its $2.1 billion purchase of Fitbit, including how it uses customer data for search and advertising. Continue reading Google Ramps Up Online Shopping, Faces Scrutiny in Europe

In 2012, Microsoft invested $300 million in Barnes & Noble’s Nook division, a deal which valued the Nook business at $1.7 billion. The plan was for Microsoft to continue investing, while Barnes & Noble would create content for Microsoft products. Since the initial deal, the Nook business has lost more than half its value (revenue fell 41 percent in the most recent quarter compared to last year). Yesterday, the two companies ended the partnership, with Barnes & Noble buying out Microsoft for $120 million. Continue reading Barnes & Noble and Microsoft Conclude Their Nook Partnership

According to a recent Harris poll, 14 percent of respondents and 25 percent of millennials would accept an added fee for same-day delivery of online purchases. The mean price these consumers are willing to pay is $13.90. Customers want faster, but affordable delivery, so startups are taking on the traditional infrastructure approach of Amazon (involving warehouses, vehicle fleets and full-time employees) by rethinking operations and, in many cases, turning to crowdsourced workers. Continue reading Companies Look to Meet Demand for Faster, Cheaper Delivery