Google Device Experts is a new service that aims to educate prospective customers about different Google devices including smartphones, tablets and the Chromebook. The service videoconferences a customer with a Google representative who is trained to answer customer questions about products they are looking to purchase. The videoconferencing technology is the same used for Google Hangouts. The company also has plans to install virtual help desks at various retail locations.  Continue reading Google Launches Virtual Customer Service, Plans Help Desks

Google has confirmed that it is acquiring Odysee, an Android and iOS app created by Nimbuz Inc. that enables users to privately share smartphone and tablet photos and videos with select groups of people and automatically back up content on their home computers. Odysee also features an API for integration with other apps. The Odysee app will be shut down as of February 23, when its team joins Google+ and all the photos and videos that have passed through the service will become available as a downloadable archive. Continue reading Photo/Video Sharing and Backup App Odysee to Join Google+

Startup Clarifai has developed artificial intelligence technology based on deep learning that can identify what is in a video. This ability could be significant for search engines, which currently have to rely on textual clues around a video to guess what might be in it. Clarifai’s AI has the ability to identify objects, in addition to letting users know exactly when those objects will appear in the video. This technology could be used to help advertisers and other companies analyze their videos. Continue reading Clarifai’s Artificial Intelligence Can Recognize Video Content

In an effort to make a viewer’s video experiences more immersive and interactive, YouTube is testing a new feature that allows viewers to seamlessly switch between camera angles on the videos they are watching. As of now, the feature is only available on a music performance by indie artist and YouTube favorite Madilyn Bailey from a recent YouTube Music Night. However, YouTube is currently accepting inquiries from select YouTube users interested in creating a multi-angle video of their own.  Continue reading YouTube Experiments with Multiple Camera Angles for Videos

Tom Wheeler, chairman of the Federal Communications Commission, has been working to create new rules to help guarantee net neutrality. Over the last year, a debate has unfolded involving the cable television and telecommunications industries, amongst others, while critics and Internet service providers have pointed to concerns regarding a potential shift toward stronger regulation. Wheeler’s plan, which was revealed yesterday and calls for Internet service to be regulated as a public utility, went even further than some analysts expected. Continue reading FCC Chairman Announces His Plan to Ensure an Open Internet

People in need of a ride may eventually get around by Google driverless car, instead of Uber, Lyft, or other recently launched ride-hailing services. Google has reportedly told Uber’s board of the plan to develop a ride-sharing app and launch its own taxi service. This could be devastating for Uber’s business if Google limits the company’s access to Google Maps. If Google can also implement driverless cars, the company might be able to lower prices to the point that Uber cannot compete. Continue reading Google is Building a Ride-Sharing App to Compete with Uber

Facing the growing popularity of phablets, the tablet market experienced its first worldwide decline after multiple quarters of slowing demand. According to Canalys, global tablet shipments fell 12 percent from Q4 2013 to 67 million units in Q4 2014. The end of 2014 also marked the fourth consecutive quarterly loss for Apple’s tablet shipments. In Q4, iPad shipments plunged 18 percent, while Samsung’s tablet shipments fell by 24 percent. Although Amazon and Lenovo had promising seasonal sales, the industry experienced an overall drop in demand. Continue reading Global Tablet Shipments Drop 12 Percent Year-Over-Year in Q4

Yesterday we reported that NBC Sports had announced Sunday’s matchup between the Patriots and Seahawks delivered a 49.7 overnight rating, the highest in Super Bowl history. Numbers released later in the day by Nielsen indicate that the broadcast set a new U.S. television record with 114.4 million viewers, up 2.2 million from last year’s game. The event also set live streaming, social media, and halftime show records. Katy Perry drew 118.5 million viewers, about 3 million more than last year’s performance by Bruno Mars. Continue reading Sunday’s Super Bowl Sets New Live TV and Streaming Records

Microsoft is planning to invest in Cyanogen, a startup that is building another version of the Android mobile operating system independent of Google. While Google requires smartphone manufacturers to feature Google apps and Google search, Cyanogen’s new operating system does not plan to have any similar requirements. For Microsoft, that means its Bing search engine and other software has a better chance of succeeding on smartphones with the alternative Cyanogen-built operating system. Continue reading Cyanogen: Microsoft Plans to Invest in New Version of Android

Twitch Interactive announced late last week that it now averages 100 million global viewers per month. The Amazon-owned site hosts live video broadcasts of gamers competing against each other and has been steadily growing in popularity (its current viewing numbers more than double last year’s figures). The announcement comes as Twitch faces an increasing number of competitors, including Dailymotion, GamingLive.tv, Valve and Google’s YouTube. Twitch generates its revenue through advertising and premium upgrades. Continue reading Twitch Commands Live Gaming with 100 Million Monthly Views

Sony recently announced that it plans to replace its Music Unlimited service on the PlayStation Network with popular digital music service Spotify. Come March 29, PlayStation users will be able to connect their Spotify accounts, both free and premium, to run through the PlayStation Network and stream music while they play games. The new partnership could generate new subscribers for Spotify and help it take on competitors, since Sony’s PlayStation Network currently has about 64 million active users. Continue reading Sony to Add Spotify Music Service to its PlayStation Network

According to recent figures released by Strategy Analytics, 2014 marked significant milestones for the mobile industry. Global annual shipments reached 1.28 billion devices from OEMs to retailers and carriers for sale, and Android-based smartphones captured 81 percent of the worldwide market, accounting for more than one billion handsets. Android has become the first platform to surpass the one billion mark for shipments. Apple captured 15 percent of the market last year, shipping 193 million units. Continue reading Android Dominated in Global Smartphone Shipments Last Year

Amazon is previewing WorkMail, a corporate email service that aims to compete with Google Gmail and Microsoft Outlook. Although the corporate email market is heavily congested, Amazon believes there are customer problems not being addressed by any of the existing corporate email providers. With WorkMail, Amazon promises to deliver on two things: simplicity and security. The company also wants to let users keep the interfaces and applications with which they are already familiar. Continue reading Amazon Targets Companies with New Corporate Email Service

Google wants to redefine the way mobile devices are designed, built and sold. The Ara Smartphone, expected to release later this year in Puerto Rico, is a unique mobile device with replaceable components. Owners of the Ara will have the option to purchase additional hardware from a store, to enhance and upgrade their mobile devices rather than having to buy an entirely new phone every couple of years. A growing number of developers are reportedly working on a wide range of Ara modules. Continue reading Google Plans to Release Modular Mobile Phone in Puerto Rico

In the past decade and a half, there have been only minimal modifications to Google Search. The popular search engine functions as it always has; one enters a query into the type box and in return is given a list of instantaneous results based on the keywords. Although the search engine continues to be effective, Stefan Weitz, senior director of search at Microsoft’s Bing predicts the search engine of tomorrow will be much more advanced and proactive than anything we have today. Continue reading Building Tomorrow’s Search Engines to Sense as Humans Do