WhatsApp is now offering commercial services to businesses that want the global messaging app, which now has more than a billion users. The WhatsApp Cloud API lets companies build their own WhatsApp dashboard to chat with customers. WhatsApp was purchased by Facebook, now Meta Platforms, in 2014 for a reported $22 billion, and this expansion is the company’s first serious attempt to monetize the platform. Speaking at a “Conversations” live event last week, Meta CEO Mark Zuckerberg said the new WhatsApp Cloud API was for businesses “big and small.” Continue reading Meta Launches WhatsApp Cloud API for Business, Enterprise

Amazon stated that it would allow third-party developers to create widgets for its Alexa devices, or what it said will be “rich, customizable, glanceable, self-updating views of skill content.” It won’t be an advertising service, according to Amazon Alexa Skills vice president Aaron Rubenson, but users will see personalized results based on the signals they send Alexa. Comedy Central will be one of the first featured skill cards. Amazon also announced that most Echo smart speakers will support the Matter open standard for smart home devices. Continue reading Developers to Build Widgets and Skill Cards for Alexa Devices