Threads, the Twitter competitor launched in July by Meta Platforms to record-breaking numbers, has added features that make it easier for users to separate their Threads feeds from Instagram and Facebook. Users can now delete their Threads accounts separate from Instagram, something that previously confounded users. Because those signing up for Threads were required to do so either from their existing or a new Instagram account, the two were entwined. Instagram/Threads CEO Adam Mosseri also announced that propagation of Threads posts to Instagram and Facebook can now be turned off, to keep discussions separate. Continue reading Threads Lets Users Delete Accounts Separate from Instagram

Meta Platforms-owned instant messaging and VoIP service WhatsApp has updated its Voice Chat feature for mobile so it can now host group calls of up to 128 participants. Voice chats allow WhatsApp users to instantly talk live with members of a group chat while still being able to message within the group. The new feature, which is being compared to a Discord server, is being rolled out globally. The idea is to have the Voice Chat be less disruptive than group calling, which rings-in all group members. Voice chats can be quietly started with an in-chat bubble users tap to join. The updated version will have end-to-end encryption by default. Continue reading Meta’s WhatsApp Launches Voice Chat for Up to 128 People

Shanghai Zhizhen Network Technology Company was recently granted a Chinese patent for a voice assistant similar to Apple’s Siri. It has also filed a patent-infringement lawsuit against Apple, with about 10 billion yuan ($1.43 billion) in potential damages. The suit stated that Apple products violate a virtual assistant patent with technical architecture similar to Siri’s that is owned by a Chinese artificial intelligence company. Apple responded that Siri’s features are different from those described in the Chinese patent. Continue reading Apple Is in a Patent Infringement Dispute Over Siri in China

Snapchat is making moves to become more conversational, more “sticky,” and to keep users engaged for longer periods of time, according to Variety. The social sharing company announced a new chat feature that allows up to 16 users to video chat through its app, and added mentions to its Snapchat Stories, allowing users to easily tag others (much like they would via Twitter). The chat feature will roll out across the globe this week and will come with filters and the ability to join by audio only as desired. Users can also reply via text messages.

Continue reading Snapchat Releasing New Tools: Group Video Chats, Mentions

Allstate’s AI-powered chatbot, Amelia, continues helping the insurance company’s call center employees solve customer service issues efficiently. Since her original deployment in September, she’s already helped these employees with more than 3 million client conversations, answering questions through an instant messaging platform on employee desktops. In January alone, Amelia helped on 250,000 calls. Allstate and other insurance companies are turning to chatbots to stay ahead of insurance-focused startups looking to compete.

Continue reading Allstate’s Digital Assistant ‘Amelia’ Now Helps Call Center Reps

Facebook just launched its new personal assistant, M, to a few hundred San Francisco Bay Area users. Unlike Apple’s Siri or Microsoft’s Cortana, however, M is not just powered by artificial intelligence. M does all the same things that Siri and Cortana do, but it adds a team of experienced customer service reps to accomplish more “human” tasks such as calling the cable company and enduring automated messages and holds. Facebook is disadvantaged on mobile devices, but the company hopes its efficiency will spur usage. Continue reading Facebook Personal Assistant Integrates AI with Human Touch

At this week’s F8 developer conference in San Francisco, Facebook announced that it is opening up its Messenger app with a platform for creating apps. This will allow developers to build apps that can integrate with the social network’s instant-messaging service, which presently touts 600 million users. Nearly 50 integrated apps have been created under the program, including those from Bad Robot, ESPN and The Weather Channel. The service also supports 360-degree video with Facebook’s Oculus VR format. Continue reading Facebook Wants Developers to Integrate Apps with Messenger