Comcast now sells TV, Internet and phone service on Amazon.com in a new retail partnership that has been a year in the making. A new Amazon landing page — the Amazon Cable Store — sells Comcast’s Xfinity-branded bundles, with dedicated customer service for Amazon customers. Comcast, which hopes the relationship will improve its customer service image, also opened two customer call centers to focus entirely on Amazon-generated inquiries about Comcast sales, part of $300 million earmarked to improve customer service. Continue reading Comcast, Amazon Partner to Sell TV, Internet, Phone Services

Since Amazon founder Jeff Bezos bought The Washington Post from the Graham family for $250 million, he has been experimenting with using technology to improve the customer experience and apply data to make decisions. The media company has now unveiled Bandito, a tool created in-house that enables The Post to maximize readership by automatically optimizing articles on the website. Among the features that can be varied are headlines, images, teaser text and even different article versions. Continue reading Washington Post Introduces In-House Tool to Optimize Content

Amazon’s growth is impressive — but it still, apparently, does not meet investors’ high expectations. With profits in Prime and Amazon Web Services, the company just delivered the largest quarterly profit in its 20-year history, but its shares plummeted 15 percent in after-hours trading, erasing more than $30 billion in market value. Shareholders were perhaps spooked by a 20.5 percent jump in operating costs, to $34.6 billion. Yet Amazon still out-performed other tech titans, including Alphabet, Apple and Facebook. Continue reading Amazon Doubles Market Value, Plans to Launch Music Service

The Internet, digital medical devices, blockchain, gene editing, drones and solar energy all found their tipping point in 2015. What will 2016 bring? Some experts predict we’ll see “the inflexion point” in virtual reality and holodecks, the Internet of Things (IoT), artificial intelligence (AI), autonomous cars, robots and space exploration. Alphabet chairman Eric Schmidt has publicly stated that AI will solve the world’s hard problems, including population growth, climate change, human development and education. Continue reading Coming This Year: AI, VR, IoT, Robots and Self-Driving Cars

In a first, Space Exploration Technologies Corporation (SpaceX) successfully sent a rocket into space and then back to earth, where it landed, standing and in one piece, near the launch site in Florida. For SpaceX chief executive Elon Musk, the success marks another major step towards the ultimate goal of sending people to Mars. This is the company’s first flight in half a year; its last rocket launch, carrying supplies to the International Space Station, ended in the rocket’s complete destruction. Continue reading SpaceX Closer to Space Travel with Successful Rocket Mission

During a visit with U.S. tech leaders, Chinese President Xi Jinping emphasized cooperation between Chinese and U.S. technology sectors, and highlighted opportunities for U.S. commercial relations in light of China’s “relatively high” growth over a long period of time. Although recent research has tied Chinese hacks to a military unit there, Xi protested that both countries are victim of cybertheft and all hackers are subject to international law. He vowed to ease issues creating friction between the two countries. Continue reading China President Seeks Commercial Ties with U.S. Tech Firms

One year after the disappointing release of its Fire smartphone, Amazon is introducing a line of low-cost devices including a new tablet and smart TV plug-ins. The Seattle-based company debuted seven new products yesterday that are slated for release by this year’s holiday season. Among the announcements: a 7-inch Fire tablet with front- and rear-facing cameras that will run for less than $50, an updated $100 Fire TV set-top box that now supports 4K, and a Fire TV stick with voice-activated wand that turns your TV into a cloud-based personal assistant. Continue reading Amazon Debuts New Tablets and TV Devices to Lure Shoppers

Apple is launching Apple News, a news reading app with content from leading media companies that gives publishers another venue for ads. The launch comes at the same time that Apple approved ad-blocking apps such as the just-released 99 cent Blockr, a concern among publishers looking for more savvy ways to take advantage of the burgeoning number of digital platforms. Among the companies committed to publishing on Apple News is GQ (sponsored by Burberry) and recipe site Epicurious (sponsored by Campbell’s Soup and Reynolds). Continue reading Media Publishers and Their Sponsors Gravitate to Apple News

Amazon took a $170 million write down in October, largely due to its Fire smartphone, which was priced the same as the iPhone, a fact that drew strong criticism. Despite offering a free year of Prime membership and steep price cuts, the Amazon Fire failed to gain traction. Now, taking that lesson to heart, Amazon will release, in time for the holidays, a $50 tablet, making it one of the least expensive such devices on the market. Experts wonder if the compromises required to achieve that price will leave consumers dissatisfied. Continue reading Amazon’s New $50 Tablet a 180-Turn From Pricey Fire Phone

Amazon announced it will sell its Amazon Echo device with office supply chain Staples; however, it will only be available online. The Echo, a voice-activated speaker with the ability to answer questions, dim lights, and play music and more will be available for $179.99. The decision to sell the product through a third party has received mixed feedback, because the device still lacks a retail presence. While Staples carries Kindles, Fire TV and the Fire tablet, the Echo will not be showcased in stores. Continue reading Amazon Offers Echo Through Staples, But Exclusively Online

Amazon has opened a 46,000 square-foot photography studio in London that the company will use to add some 500,000 images of clothing to its sites every year. Amazon is looking to significantly ramp up fashion sales on Amazon.com and its other properties in the United Kingdom, France, Italy and Spain. Amazon added 100 new fashion brands to its platform last year, with plans to compete in Europe’s busy online market amongst heavy hitters such as Rocket Internet and LVMH as well as startups Net a Porter, ASOS and Farfetch. Continue reading Amazon Ramps Up Fashion Efforts with London Photo Studio

Recently, Amazon has been offering discounts on sneakers and video games to its Prime members, prompting some industry watchers to predict an impending price war with discount shopping site Jet.com. Operating in private beta, the members-only Jet offers cheaper prices by lowering order fulfillment and shipping costs. The belief in the possibility of a price war is rooted in recent history: Jet was founded by former Amazon employee Marc Lore, whose previous company Diapers.com was the focus of a heated price war that ended with Amazon’s 2010 acquisition. Continue reading Is a Price War Brewing Between Amazon.com and Jet.com?

The latest software update to Amazon’s Kindle Fire will bring the new Washington Post app to users for free. The ready to read app features the latest news with various articles, images and advertisements. The app was designed with significant contributions from Amazon CEO Jeff Bezos, who purchased the news source last year for $250 million. The release of the app on the Kindle marks the first formal collaborative effort between The Post and its parent company Amazon.  Continue reading Kindle Software Update Comes with Free Washington Post App

Two years ago, Amazon acquired robot manufacturer Kiva Systems for $775 million. The orange, wheeled robots have been used by a number of retailers in warehouses across the country. In an effort to improve efficiency, Amazon CEO Jeff Bezos has announced plans to deploy thousands of these robots across Amazon warehouses. The robot army is designed to bring stocked shelves to employees, reducing the time workers would have spent looking for items on their own.  Continue reading Amazon Wheels Out Robots to Meet Holiday Shipping Demands

As part of its continued media and digital content expansion to take on companies such as Netflix, Amazon is set to acquire online comedy service Rooftop Media. The service gives viewers access to live and on demand recorded content from comedy acts across the country. While specifics of the deal remain undisclosed, the 10-person company will be acquired by Audible, a growing seller of online audiobooks that Amazon purchased in 2008 for $300 million. Continue reading Amazon Expands Entertainment Offerings with Comedy Service