Facebook disclosed plans to buy Kustomer, a customer relationship management startup, in a deal valued by sources at close to $1 billion. Crunchbase stated the New York-based Kustomer has raised about $170 million in venture capital funding. Kustomer would help Facebook provide customer support on its main platform and its services such as WhatsApp, Instagram and Facebook Messenger. The deal, subject to regulatory scrutiny, comes as Facebook is already being investigated for its acquisition of startups as anticompetitive behavior. Continue reading Facebook Plans to Buy Customer Service Startup Kustomer

Federal Communications Commission chair Ajit Pai announced he will step down from his position on January 20, 2021. The FCC senior Democratic member, Jessica Rosenworcel, is predicted to be one of the leading candidates to succeed Pai, although former FCC commissioner Mignon Clyburn has also been mentioned. With Pai’s departure, president-elect Joe Biden will be able to work with Democrats shortly after Inauguration Day on such anticipated priorities as restoring net neutrality and expanding universal broadband access.

Continue reading Biden to Select Replacement for Outgoing FCC Chair Ajit Pai

President-elect Joe Biden and top Democratic allies in Congress, including James Clyburn (D-South Carolina), are focused on significantly increasing federal spending on broadband to improve Internet access and affordability, especially in rural areas. The effort is more urgent as the pandemic continues, and the first step towards this goal is part of the new coronavirus stimulus package. Biden already endorsed the relief bill, passed by the House, that includes $4 billion for Internet access to low-income Americans. Continue reading Biden Reiterates Commitment to Create Universal Broadband

At a Senate Judiciary Committee, Facebook chief executive Mark Zuckerberg and Twitter chief executive Jack Dorsey reported that their companies made improvements in blocking misinformation during the 2020 presidential election, compared to their inability to stop Russian meddling in the 2016 election. Judiciary chair Lindsey Graham (R-South Carolina) said both companies will face modifications to Section 230 of the Communications Decency Act, which protects them from liability for user-posted content, and the two chief execs expressed cautious support for the idea. Continue reading Facebook, Twitter Chief Execs Support Section 230 Changes

Although ByteDance’s TikTok missed a Thursday deadline to complete its deal with Oracle and Walmart, the Commerce Department did not enforce the shutdown order, citing last month’s preliminary injunction from U.S. District Judge Wendy Beetlestone. That suit was brought by three TikTok stars who charged that the government exceeded its authority by threatening the “robust exchange of informational materials.” President Trump initiated the effort to get TikTok to divest itself of its U.S. operations based on national security concerns. Now the deadline has been extended to November 27. Continue reading Government Extends Deadline for ByteDance to Divest TikTok

When president-elect Joe Biden takes office, one challenge he will face is China’s aim to dominate technology. President Trump’s efforts to limit China’s abilities have only partially succeeded and, in fact, may have even accelerated the nation’s development in AI, 5G, biotechnology and chipmaking. China is already ahead of the United States in 5G. Experts say the U.S. should more forcefully confront China on issues including market access, forced technology transfers and human rights. Continue reading Biden Administration to Face China’s Push for Tech Hegemony

Facebook chief executive Mark Zuckerberg, Twitter chief exec Jack Dorsey and Alphabet/Google chief exec Sundar Pichai faced a combative Senate Commerce Committee this week. Republicans want to update Section 230 of the Communications Decency Act that shields Internet platforms from liability for user-generated content. They also claim the platforms censor conservative views. Democrats also want to look at Section 230 but are more focused on whether the platforms are guarding against disinformation as the presidential election looms. Continue reading Big Tech Executives Defend Their Services in Senate Hearing

Affirming the FCC’s authority over social media companies, chair Ajit Pai has launched an official effort to “clarify” how Section 230 of the Communications Decency Act applies to them. “Social media companies have a First Amendment right to free speech — but they do not have a First Amendment right to a special immunity denied to other media outlets, such as newspapers and broadcasters,” he said. President Trump has often called for social media companies to be stripped of Section 230 protections. Continue reading FCC Aims to Limit Section 230 Protections for Social Media

On the heels of a cyberattack on Twitter this summer, the New York State Department of Financial Services (DFS) called for a dedicated regulator to oversee big social media platforms. In a 37-page report, the department described the July 15 attack in which accounts of Barack Obama, Joe Biden, Jeff Bezos, Elon Musk and others were hacked and used to promote a cryptocurrency scam. Three people have since been charged with posing as employees to launch that attack, which relied on relatively simple tactics. Continue reading New York State Calls for a Dedicated Social Media Regulator

The Pentagon and the Federal Communications Commission are preparing separate plans for Defense Department-controlled 5G wireless spectrum, both dubbed the Beat China for 5G Act of 2020. The Pentagon would create a military cellular network and lease extra capacity to the private sector. The FCC wants to auction some of the spectrum in late 2021. The Pentagon’s more detailed plan may go public before the November 3 presidential election. The spectrum is currently used for military radar and aviation. Continue reading Pentagon, FCC Draw Up Rival Plans for Military 5G Spectrum

In light of the fact that 26 percent of Americans say they get news on YouTube, the Pew Research Center conducted a survey in January of 12,638 U.S. adults who consumed news on YouTube, asking about their experiences. The Pew study analyzed the news channels consumers watched and the content of videos on these channels, relying on a subset of videos published in December 2019. The study found a news environment on YouTube in which established news organizations and indie news channels “thrive side by side.”

Continue reading YouTube Users Turn to Established and Indie News Channels

The Justice Department sent Congress draft legislation to weaken Section 230 of the Communications Decency Act, leaving Facebook, YouTube and other social media platforms vulnerable to legal action for content posted by users. The proposed changes would create liability for platforms that allow “known criminal content” to remain once they are aware of it. President Trump claims that social media companies are biased against conservatives. The platforms have not been protected against some civil suits. Continue reading Proposed Legislation Would Weaken Shields for Social Media

Last month, three alleged hackers were arrested for manipulating Twitter to control 45 accounts of high-profile figures including Jeff Bezos, Joe Biden and Elon Musk. Now, the technique these young malefactors used — dubbed “phone spear phishing” — is being used by so many other bad actors that experts dub it a crime wave. Phone spear phishing, also known as “vishing,” a mashup of “voice phishing,” has been used this last month to attack banks, web hosting companies and cryptocurrency exchanges, said investigators. Continue reading Twitter Hack Technique Is Being Replicated for Other Attacks

In California, San Francisco Superior Court Judge Ethan Schulman confirmed Attorney General Xavier Becerra’s decision that Lyft and Uber are violating California Assembly Bill 5 (AB5). Schulman paused the injunction for 10 days to allow those companies to appeal his decision. AB5 requires that the two ride-hailing companies reclassify their California drivers as employees, making them eligible for healthcare and overtime among other perks. Due to COVID-19, Uber suffered a 67 percent decline in the June quarter. Continue reading California Judge Rules Uber and Lyft Are Violating State Law

TikTok chief executive Kevin Mayer published an open letter aimed at regulators intent on curbing its reach. After listing some of the app’s accomplishments in its thus-far short term in social media, he focused on charges critics are levying. He admitted that, “with our success comes responsibility and accountability,” but insisted that the company is made up of “responsible and committed members of the American community that follows U.S. laws.” The company has launched an effort to win over critics with increased transparency. Continue reading TikTok Counters Critics, Regulators with More Transparency