Amazon is testing two AI-powered systems as customer support agents, one of which will automatically field customer calls without human intervention and the other which will help human service agents respond more quickly to requests. Amazon applied-science manager Jared Kramer said the AI agents rely on machine learning and refer requests they can’t handle to human agents. Amazon also debuted its cashierless “Go” technology in a large grocery store, in advance of possibly licensing the system to other retailers. Continue reading Amazon Tests AI Customer Support Agents, Opens Go Market

In 2018, the Academy of Motion Picture Arts and Sciences established the Academy Software Foundation, with the mission of increasing the “quality and quantity of open source contributions … [to] lower the barrier to entry for developing and using” it. Its genesis was a survey conducted by the AMPAS Science and Technology Council that found 84 percent of those in the media & entertainment industry used it — but had challenges. At HPA Tech Retreat, ASWF executive director David Morin updated the group’s activities. Continue reading HPA Tech Retreat: Latest From Academy Software Foundation

Google has unveiled AutoFlip, an open source, AI-enabled tool that offers smarter, automated video reframing. A lot of video is captured in landscape aspect ratios such as 16:9 and 4:3, not optimized for different (read: vertical) display devices. The traditional method has been to statically crop the material that doesn’t fit in the destination device, but that usually offers an unsatisfactory result. AutoFlip, however, relies on AI object detection and tracking to intelligently understand the video content. Continue reading Google’s AutoFlip for Automated AI-Enabled Video Reframing

Twitter announced yesterday that it would be more assertive in identifying fake and manipulated content on its platform. Beginning next month, the company plans to add labels or remove tweets that feature such manipulated images and video content. While short of an outright ban, the new policy is meant to address the growing concern of users frustrated by the practice of disinformation spread via social platforms. However, it also highlights the challenges faced by social media companies in regards to balancing freedom of speech, parody and satire, and false or manipulated content. On Monday, YouTube announced its plans to better manage misleading political content on its site. Continue reading New Twitter Policy Aims to Combat Fake Photos and Video

AI can enable many important tasks from manufacturing to medicine, but only if the applications are speedy and secure. Communication via the cloud adds latency and risks privacy, which is why Google worked on a solution — dubbed Coral — that avoids centralized data centers. Coral product manager Vikram Tank described Coral as a “platform of [Google] hardware and software components … that help you build devices with local AI — providing hardware acceleration for neural networks … right on the edge device.” Continue reading Google Bypasses Cloud to Offer AI to Enterprise Customers

Experts have made it clear that artificial intelligence will soon impact all industries, and at a CES panel on “AI — All Industry Integration,” moderated by Future PLC global editor-in-chief Bill Gannon, three experts teased out what that means for chatbots, computers, smartphones and automotive. All three noted some of the common challenges, including the need to change current business models, proactively provide mechanisms for users to guard their data and find ways to cope with the unforeseen going forward. Continue reading CES Panel Discusses the Industries That Are Integrating AI

At Sunday’s opening CES event, CTA’s VP of research Steve Koenig and director of research Lesley Rohrbaugh revealed trends for CES 2020, as we move “into the data age.” “In the previous decade, we could describe the dynamic in hardware, software, apps and even content as IoT, the Internet of Things,” said Koenig. “In the new decade, we’ll be increasingly confronted with a new IoT: the Intelligence of Things. This new IoT bears testimony to the fact that AI is permeating commerce and culture.” Continue reading CES 2020: The Next Decade Brings the Intelligence of Things

Continue reading Dynamic Branding: Ryff’s Quest for Virtual Product Placement

Yesterday we noted that recent years have seen the Internet of Things and next-generation 5G networks evolving on parallel tracks. From autonomous vehicles to smart factories and wearables, 5G promises to super-charge speed, low latency and reliability. As carriers begin to introduce 5G networks, and we gear up for next month’s CES in Las Vegas, it’s time to check-in about the state of the relationship between these two technologies. Today, we’ll address the convergence of 5G and IoT in the enterprise space. Continue reading CES: 5G and the Internet of Things Take First Steps – Part 2

Facebook has been under fire for abuse on its platform, although chief executive Mark Zuckerberg often said that its AI tools have been successful at diminishing such problems. It turns out that he’s right: Facebook’s recent Community Standards Enforcement Report revealed that it removed 32+ billion fake accounts between April and September, compared to “just over 1.5 billion” during the same period last year. Largely responsible for the improvement is deep entity classification (DEC), a machine learning framework. Continue reading Facebook’s AI Technique Deletes 32 Billion Fake Accounts

We’re not going to lie: the annual “heads up CES” piece on artificial intelligence is a major exercise in hit or miss. This is because technology rarely evolves on an annual time scale, and certainly not advanced technology like AI. Yet, here we are once again. Sure, 2019 was as fruitful as it gets in the AI research community. The raw debate between Neural Networks Extremists (those pushing for an “all neural nets all the time” approach to intelligence) and the Fanatical Symbolists (those advocating a more hybrid approach between knowledge bases, expert systems and neural nets) took an ugly “Mean Girl” turn, with two of the titans of the field (Gary Marcus and Yann LeCun) trading real insults on Twitter just a few days ago.  Continue reading The Human Interface: What We Expect From AI at CES 2020

Amazon introduced Contact Lens for Amazon Connect and Amazon Kendra, two AI-enabled tools to help enterprise customers gain more information from data found in multiple sources. Both services, available for preview now on Amazon Web Services, assist cloud customers in incorporating natural language processing in a timely fashion. According to Amazon, Contact Lens for Amazon Connect and Amazon Kendra’s functionality are based on the integration of machine learning. Both services are plug-and-play. Continue reading Amazon Web Services Unveils AI Tools for Enterprise Clients

Facebook, the University of Lorraine and the University College London published a paper that detailed how they researched a way to use artificial intelligence to create complex game worlds. Building video game environments has always been time-consuming, but this group’s approach — using content from the fantasy text-based multiplayer adventure “LIGHT” — demonstrated how machine learning algorithms can learn to “assemble different elements, arranging locations and populating them with characters and objects.” Continue reading Facebook and Academics Use AI to Generate Game Worlds

Beginning in January 2020, YouTube will begin enforcement of a new policy that blocks data collection for content aimed at children. The result for content creators will be lower ad revenue; viewers will no longer see popular features such as comments and end screens. Google confirmed the new policy is the result of a $170 million settlement in September that YouTube reached with the Federal Trade Commission for allegedly violating children’s privacy rights under the Children’s Online Privacy Protection Act (COPPA). Continue reading YouTube’s New Video Policy Places the Onus on Creators

On November 13, Twitter is launching Topics, a feature aimed at new or intermittent users that allows them to follow more than 300 subjects. By following a topic, the user will see tweets from experts in that arena. Twitter began testing the feature on Android in August. Topics team lead Rob Bishop noted, “the main reason that people come to Twitter is to keep up on the things that they’re interested in … [but] the challenge is it’s really quite difficult to do that on Twitter day to day.” Continue reading Twitter Users Can Follow 300+ Subjects via Topics Feature