On Thursday, Google launched its YouTube TV service in 10 new markets, including Atlanta, Detroit, Houston, Phoenix and Washington D.C. The company says it is now streaming live local programming to more than a third of the U.S. The $35-per-month Internet TV service offers live local feeds from major broadcast networks ABC, CBS, FOX and NBC, in addition to cable networks such as AMC, ESPN, IFC and USA. The new service, which initially launched in April, is now available in 15 U.S. markets. Continue reading Google Expands Its YouTube TV Service to 10 New Markets

Zendesk is introducing Automatic Answers, a service that answers a business’s emails from customers, without human intervention. But it’s far more sophisticated than today’s well-known auto-responders, having been built on a machine-learning platform that in-house data scientists and engineers have been developing for some time. The platform is also used for another Zendesk service, Satisfaction Prediction, which helps determine the customer experience. Automatic Answers will be rolled out later in the year. Continue reading Zendesk Customer Service Product Built on Machine Learning