Adobe Unveils Host of AI-Powered Customer Experience Tools

Adobe is challenging Salesforce and other customer management platforms with a suite of AI agents launching within its flagship Adobe Experience platform. Adobe’s customizable Experience Platform Agents can perform tasks like optimizing websites, generating content, identifying targeted audience sectors and more. New tools include the Adobe Experience Agent Orchestrator and Brand Concierge, which serves customers a personalized website experience based on prior interactions. Introduced at Adobe Summit 2025, the new products are engineered to drive Customer Experience Orchestration (CXO) in the era of artificial intelligence. Continue reading Adobe Unveils Host of AI-Powered Customer Experience Tools

Microsoft Pushes Copilot Studio Agents, Adds Azure Models

Microsoft’s expansion of AI agents within the Copilot Studio ecosystem was a central focus of the company’s Ignite conference. Since the launch of Copilot Studio, more than 100,000 enterprise organizations have created or edited AI agents using the platform. Copilot Studio is getting new features to increase productivity, including multimodal capabilities that take agents beyond text and Retrieval Augmented Generation (RAG) enhancements to enable agents with real-time knowledge from multiple third-party sources, such as Salesforce, ServiceNow, and Zendesk. Integration with Azure is expanded as 1,800 large language models in the Azure catalog are made available. Continue reading Microsoft Pushes Copilot Studio Agents, Adds Azure Models

UK’s Competition Office Issues Principles for Responsible AI

The UK’s Competition and Markets Authority has issued a report featuring seven proposed principles that aim to “ensure consumer protection and healthy competition are at the heart of responsible development and use of foundation models,” or FMs. Ranging from “accountability” and “diversity” to “transparency,” the principles aim to “spur innovation and growth” while implementing social safety measures amidst rapid adoption of apps including OpenAI’s ChatGPT, Microsoft 365 Copilot, Stability AI’s Stable Diffusion. The transformative properties of FMs can “have a significant impact on people, businesses, and the UK economy,” according to the CMA. Continue reading UK’s Competition Office Issues Principles for Responsible AI