Sprint is currently developing AI-powered software to help call center representatives better handle customer service. Sprint plans to use data related to customer calls to create “interaction assistants” that provide employees with best next steps. This effort is part of the company’s digital transformation project, which involves a partnership with Adobe Systems Inc. “Our focus has been about evolving and really becoming a digital company across all facets,” said Sprint CIO Scott Rice. Data has “become core across all our infrastructure and we really are changing our mindset.”

Continue reading Sprint Working On AI Software to Assist Its Call Center Reps

According to Gartner’s Q4 sales report, the global smartphone market saw a dip in shipments for the first time. The world’s top vendors (besides Huawei and Xiaomi) experienced declines. Overall, there was a 5.6 percent slide compared to the previous year, representing 24.29 million fewer phones. Gartner research director Anshul Gupta cites “a lack of quality ‘ultra-low-cost’ smartphones and users preferring to buy quality feature phones.” Additionally, “replacement smartphone users are choosing quality models and keeping them longer, lengthening the replacement cycle of smartphones.” Continue reading Gartner: Global Smartphone Shipments Decline for First Time

Qualcomm is rolling out its 205 Mobile Platform, designed for basic feature phones that will operate on faster 4G networks. Aimed at consumers in markets such as India, Latin America and Southeast Asia who cannot afford higher-end smartphones, the platform includes the Qualcomm 205 SoC in addition to feature phone hardware components and software, and offers longer battery life and faster access to social media and other content. Unlike feature phones for 2G and 3G networks, usually priced between $15 and $50, feature phones with Qualcomm’s new chip will cost about $50. Continue reading Qualcomm Debuts New Platform for Affordable Feature Phones

Chinese smartphone maker Oppo has created a new tech called 5X that it claims radically improves zoomed-in photos recorded from smartphone cameras. The dual camera system was inspired by submarine periscopes; it diverts light through a custom prism onto an angled telephoto lens that subsequently provides more light and clarity to objects positioned in the frame from a distance. Zoomed images are also usually more sensitive to camera movement, so Oppo included an optical stabilization system. The company demoed its prototype at the recent Mobile World Congress in Barcelona. Continue reading Oppo Reinvents Zoom Technology for Mobile Phone Cameras

On Friday, the U.S. Court of Appeals for the Federal Circuit in Washington, DC reinstated the $119.6 million that a San Jose, California jury awarded Apple against Samsung. The recent ruling was 8-3, representing a full slate of judges, unlike the previous three-judge panel that, this last February, overturned the original verdict. The judges in the latest ruling stated that that panel examined evidence outside the record of the case, contrary to U.S. Supreme Court limits on the scope of review. Continue reading In a Big Win for Apple, Appeals Court Reinstates Jury Verdict

In the latest update to the Samsung Galaxy Note 7 saga, the company announced it would permanently discontinue production and sales of the smartphone, “pulling the plug on a premium product whose botched recall has brought headaches to consumers and inflicted damage on the Samsung brand,” reports The Wall Street Journal. In the wake of overheating problems and reported fires, the company explained to South Korean regulators that it would cease making the device. Analysts including Sanford C. Bernstein’s Mark Newman suggest Samsung should drop the Galaxy Note series altogether, while Macquarie analyst Daniel Kim estimates losses could reach $2.8 billion for the last three months of 2016, explains WSJ, “enough to wipe out the entire mobile division’s operating profits for the fourth quarter.” Continue reading Samsung Pulls the Plug on its Troubled Galaxy Note 7 Phone

Nokia just debuted OZO, its $60,000 virtual reality camera and the first hardware product the company has made since it sold its mobile phone business to Microsoft in 2014. OZO was productized by Dolby Laboratories veteran Ramzi Haidamus, hired by Nokia in July 2014 to figure out the future of its hardware division. When Haidamus saw an early prototype of the virtual reality camera, he says, he was sold on the idea of developing it. He declined to say how many OZOs Nokia has sold thus far. Continue reading Nokia Reimagines Hardware with OZO Virtual Reality Camera

Small-scale drone manufacturer DJI, a Chinese company that dominates the drone space, now offers a geofencing system built on flying restrictions it first introduced in 2013. The system already has built-in restrictions around airports and other locations such as prisons and power plants. The company plans to continually update airspace information, possibly including the ability to respond to an emergency request. The drone will not, however, be able to operate in areas deemed to be of national concern such as Washington DC. Continue reading Drone Manufacturers Pursue Self-Regulation via Geofencing

Everyone agrees that the mobile phone is the dominant digital computing device, and likely to remain so for some time to come. But consensus breaks down when it comes to a vision of the device that will take second place in the future. Apple and Google have both created that secondary device — Apple with its iPad and Mac, Google with its Android tablets and Chromebook laptops. Now Microsoft has unveiled its vision of the future… and it’s chaos. The company is planning for a future in which no single device dominates. Continue reading Microsoft Strategy Sees Chaotic Future of Countless Devices

A French company that creates image-processing software and an industry measurement for sensor quality just released DxO ONE, a $600 sensor and lens that plugs into the iPhone camera. DxO Labs created the ONE to feature a 1-inch image sensor (that’s six-and-a-half times bigger than the iPhone 6’s native sensor) and the equivalent of a 32mm fixed lens whose aperture opens to F1.8. The resulting 20.2-megapixel images are a considerable improvement over photos taken with the iPhone camera and competitive with those taken by pro level DSLRs. Continue reading DxO ONE Camera Turns iPhone into Professional Level Device

In 2016, Aerosense, jointly owned by Sony and robotics firm ZMP, plans to launch a commercial drone service targeting construction, logistics and agriculture industries. A prototype of an airplane-shaped drone was unveiled this week. The drones, which will be capable of capturing HD images and transmitting them to the cloud, will rely in part on the mobile phone and digital camera technologies developed for Sony’s Xperia smartphones. Analysts believe the unmanned aircraft industry may be worth $82 billion in the U.S. by 2025. Continue reading Sony and ZMP Team Up to Offer Commercial Drone Services

The latest software update to Amazon’s Kindle Fire will bring the new Washington Post app to users for free. The ready to read app features the latest news with various articles, images and advertisements. The app was designed with significant contributions from Amazon CEO Jeff Bezos, who purchased the news source last year for $250 million. The release of the app on the Kindle marks the first formal collaborative effort between The Post and its parent company Amazon.  Continue reading Kindle Software Update Comes with Free Washington Post App

Motorola introduced its Android powered Moto X on Thursday, the first smartphone released by Motorola since Google acquired the company two years ago. The new handset features persistent notifications, user-customizable design components, instant photo-capture and hands-free authentication. The defining feature, however, is the integration of Google Now. “The Moto X is the first in a series of hardware products that Google hopes will supercharge the mother company’s software and services,” reports Wired. Continue reading Moto X May Reveal Why Google Acquired Motorola Mobility