According to new data released by the American Customer Satisfaction Index, user satisfaction with social media platforms is on the rise, led by Facebook’s recent success with its mobile app and improved ad targeting. In terms of customer satisfaction, Facebook was ranked the lowest social media site in 2012, but has since worked its way up to the middle of the pack, behind Pinterest, Wikipedia, YouTube, Instagram and Google+ (in that order). ACSI currently has Facebook ranked ahead of Twitter, Tumblr and LinkedIn. Continue reading ACSI: Customer Satisfaction of Facebook Users on Upswing

Verizon Communications has signed a multiplatform deal with HBO that will allow the telecom to offer HBO’s standalone streaming video service to more than 100 million wireless customers in addition to non-Verizon mobile device users. Verizon will offer HBO Now on its upcoming mobile video platform (reportedly to be called Go90) and to its DSL and FiOS broadband customers for $15 a month. Verizon is the latest distributor for HBO’s OTT offering, which initially launched in early April with Apple and Cablevision Systems. Continue reading Verizon to Offer HBO Now to Broadband, Mobile Video Subs

In a first, CBS will live-stream all the Super Bowl ads for its February 7, 2016 broadcast of Super Bowl 50. Super Bowl sponsors will also see online hits and TV ratings coupled, which, up until now, have been separated between Nielsen ratings for TV and other means for online. CBS is also seeking a hike in the cost of placing an ad in the Super Bowl, from at least $4.5 million to $4.7 million for a 30-second spot. This represents another record price since last year when NBC asked between $4.4 million and $4.5 million. Continue reading CBS to Live-Stream Super Bowl Ads, Link Online/TV Ratings

Nokia Technologies launched a 360-degree 3D VR camera targeted at professional content creators, and, in the process, rebranded itself. The company sold its mobile phone business to Microsoft in 2013. The new VR camera, dubbed OZO, which was unveiled in Hollywood and is slated for a Fall 2015 release, features eight lenses, each of which captures 2Kx2K resolution, and eight microphones to capture and create spatial audio. Nokia also plans to enable live broadcasting to VR headsets. Continue reading Nokia Introduces 360-Degree VR Camera for Pro Filmmakers

According to a new report from eMarketer, photo and video sharing app Instagram, which does not have a desktop ad product, is projected to bring in $595 million in mobile advertising revenue worldwide this year. The report predicts the Facebook-owned network will reach $1.48 billion in mobile ad revenue in 2016 and $2.81 billion the following year. By 2017, eMarketer expects Instagram will account for more than 10 percent of Facebook’s total ad revenue and, in the U.S., Instagram will have higher net mobile display ad revenues than Google and Twitter.

Continue reading Instagram to Generate $595M in Mobile Ad Revenue in 2015

Facebook plans to ramp up its efforts to provide free basic Internet on mobile devices, after successfully debuting the application through its Internet.org platform in 17 developing countries. The company will launch a dedicated portal for mobile operators to offer the service under Internet.org, which has brought nine million people online in the last year. Facebook hopes to bring an estimated 4.5 billion people online in Latin America, Asia and Africa. The platform offers free pared-down Web services and Facebook’s social network and messaging. Continue reading Facebook Continues its Push to Deliver Free Mobile Internet

Twitter’s live video streamer Periscope updated its iOS app this week to include a new mute feature that prevents users from being interrupted by new broadcast notifications. Version 1.1.3 also brings a refreshed global feed for discovering streams around the world, the ability to access your broadcast stats from previous streams (not just at the conclusion of a broadcast), the option of language preferences in profile settings, and Handoff support that allows users to initiate viewing on one device and pick up the same stream on another device. Continue reading Periscope Releases Several New Features in iOS App Update

ABI Research projects that 43 million virtual reality devices will ship by 2020. Compare that to the 1.5 million Google Cardboards expected to ship by the end of 2015. That virtual reality and augmented reality is growing is no surprise, given the involvement of major industry players including Google, Samsung, Microsoft and Facebook. But perhaps nothing paints a better picture of VR’s growing clout than a look at the number of devices predicted to ship, from Oculus Rift’s head-mounted display to Google Cardboard’s inexpensive glasses. Continue reading Report Estimates 43 Million VR/AR Devices to Ship by 2020

Twitter is cracking down on plagiarized tweets, since tweets are considered the intellectual property of the original tweeter. Users can request to have copied tweets removed on copyright grounds. Twitter has deleted several copies of a stolen joke originally penned by freelance writer Olga Lexell after she reported the infringement. Although most social media-related copyright claims involve embedded media or links rather than text, anyone can submit a claim through Twitter, and the company will remove the tweet if the request is valid. Continue reading Twitter Will Remove Plagiarized Tweets on Copyright Grounds

New details about Verizon’s mobile video service were revealed after the company accidentally turned on a pre-launch staging website — briefly, but long enough for details to be revealed. Named Go90, the mobile service will offer select live music, exclusive events and sports as well as some full TV episodes, music videos and other short-form content. The landing page revealed new content partners and reaffirmed that, at least initially, the service will be delivered free of charge. The landing page has since been taken down. Continue reading Verizon to Launch its Mobile Video Service by End of Summer

At VidCon, YouTube chief executive Susan Wojcicki reached out to the video creator community with an array of enticements. That’s because, although YouTube may be the biggest player in user-generated content — including the properties that reach stratospheric views — the Google-owned company now has plenty of competition. Facebook, Periscope and Vine are just some of the platforms wooing video creators who have created successful properties, and YouTube unveiled efforts to keep these creators on its site. Continue reading YouTube Offers Incentives to Compete for Top Video Creators

Nintendo and Facebook are teaming up to host a hackathon at Facebook’s headquarters on July 28 and 29, centered around the upcoming “Super Mario Maker” game. The game allows players to build their own Mario courses, and Facebook employees will be creating their own levels for the game, with Nintendo as the judge. The winning creations will be released for download once the game launches in September. Nintendo hopes that allowing players to design their own games will appeal to a creative generation of young gamers. Continue reading Nintendo, Facebook to Host a ‘Super Mario Maker’ Hackathon

YouTube just added 360-degree functionality to its TrueView ads, and Budweiser tried out the new feature for its “Whatever USA” campaign. The 360-degree feature enables users to watch a video from any chosen angle by dragging the mouse along directional arrows to change the view. YouTube first debuted the 360-degree videos in March; now advertisers can bring that experience to TrueView ads, with the intent of fully engaging mobile consumers. Over half of YouTube’s views are now accessed from mobile devices. Continue reading YouTube’s 360-Degree Video Now Available for TrueView Ads

Apple reported a 38 percent increase in profits — which equals $10.7 billion — from a year ago. Revenue rocketed 33 percent to $49.6 billion, and the iPhone, the company’s biggest source of revenue and profit, jumped up 35 percent to 47.5 million units. Still, on hearing the news, Apple’s stock plummeted. Why? Investors and Wall Street analysts expected Apple to wildly exceed its projections. Instead, when stratospheric sales of iPhones and Apple Watches didn’t materialize, Apple fans and shareholders were disappointed. Continue reading Apple Stock Declines on News of 38 Percent Growth in Profits

Shred Video, a startup out of Y Combinator, now offers an easy way to turn hours of GoPro video into a 90-second clip with music. Users simply match GoPro footage with songs from their iTunes library, and Shred Video does the rest. The new app identifies moments of action from any acceleration-based sport (think surfing, skateboarding, snowboarding) and highlights video with the beat-drop of the song. Not to be outdone, GoPro plans to release its own mobile editing software by the end of summer. Continue reading Shred Video Debuts GoPro Editing, GoPro’s Version to Follow