The Intel AI Lab, which open-sourced a library for natural language processing, plans to open-source more such libraries, to help developers and researchers speed up the process of giving virtual assistants and chatbots functions such as name entity recognition, intent extraction and semantic parsing. With new libraries, these developers can also publish research, train and deploy artificial intelligence and reproduce the latest innovations in the AI community. Intel’s first conference for AI developers was held May 23-24 in San Francisco. Continue reading Intel AI Lab Reveals Plans to Open-Source More NLP Libraries

In a keynote address at NAB in Las Vegas, ETC data & analytics project director Yves Bergquist described how the changing economics of media audiences require new measurement methods and metrics. For the first time, he said, the media and entertainment industry can leverage behavioral psychology, computational neuroscience and machine learning to understand the deep cognitive relationship between audiences and content. He pointed to director Alfred Hitchcock’s prescient statement that, “Creation is based on an exact science of audience reactions.” Continue reading NAB 2018: ETC Keynote on the Audience Genomics Revolution

Allstate’s AI-powered chatbot, Amelia, continues helping the insurance company’s call center employees solve customer service issues efficiently. Since her original deployment in September, she’s already helped these employees with more than 3 million client conversations, answering questions through an instant messaging platform on employee desktops. In January alone, Amelia helped on 250,000 calls. Allstate and other insurance companies are turning to chatbots to stay ahead of insurance-focused startups looking to compete.

Continue reading Allstate’s Digital Assistant ‘Amelia’ Now Helps Call Center Reps

Facebook’s newly debuted Messenger Platform 2.1 features built-in Natural Language Processing (NLP), provided by Wit.ai, a company acquired by Facebook in 2015. NLP has been available to app developers since the acquisition, but Messenger 2.1 is the first time it is a built-in feature. The built-in NLP currently detects common phrases (“hello,” “bye,” and “thanks”) as well as date/time, location, phone number, email and amount of money, all of which trigger an automated response from the bot. Continue reading Facebook Messenger 2.1 Offers Built-In NLP, Payments SDK

Yahoo announced it has acquired SkyPhrase, a four-person startup that develops natural language processing technology. SkyPhrase will join the Yahoo Labs team in New York and will help with Yahoo’s efforts in content delivery for mobile users, who are becoming more accustomed to devices that respond to conversational queries. SkyPhrase’s NLP technology is expected to be used for fantasy sports and other areas that rely on queries involving complex data sets. Continue reading Yahoo Picks Up Natural Language Processing Startup SkyPhrase