Meta Platforms is reforming its penalty system for Facebook policy violations. Based on recommendations from its Oversight Board, the company will focus more on educating users and less on punitive measures like suspending accounts or limiting posts. “While we are still removing violating content just as before,” explains Meta VP of content policy Monika Bickert, “under our new system we will focus more on helping people understand why we have removed their content, which is shown to help prevent re-offending, rather than so quickly restricting their ability to post.” The goal is fairer and more effective content moderation on Facebook. Continue reading Meta’s Penalty Reforms Designed to Be More Effective, Fair

Based on feedback from its Oversight Board, Meta Platforms is creating a customer-service division that will help users of its social networks who have experienced issues with accounts being unexpectedly locked or posts being removed. In addition to Facebook and Instagram, Meta operates WhatsApp, Messenger and Horizon Worlds, collectively serving more than 3 billion global users. The early-stage initiative has reportedly been escalated as Meta’s use of artificial intelligence for content moderation has resulted in increased customer frustration over content removal with little notice or explanation. Continue reading Meta Adding a Customer Service Unit for Content Complaints

Facebook’s Oversight Board, comprised of people from outside the company, will determine if specific user posts violate its rules. But the company just divulged that it expects the board to “come to a case decision, and for Facebook to have acted on that decision, in approximately 90 days,” a lengthy period of time that makes it unlikely the board will be able to block misinformation from spreading virally. The board may play a role, however, in changing the company’s policy on paid political ads. Continue reading Facebook Reveals More Details About Its Oversight Board

In January 2018, Harvard law professor Noah Feldman suggested to Facebook chief operating officer Sheryl Sandberg that the company create an independent, transparent committee to help guide its content decisions. Sandberg passed the idea along to chief executive Mark Zuckerberg, and Feldman was brought on to write a white paper on his idea and stay as an advisor. Zuckerberg first revealed plans seven months ago, and now, Feldman’s idea, dubbed the Oversight Board, is on its way to becoming a reality. Continue reading Facebook Continues Plans for Independent Oversight Board