A Samsung investigation into the Galaxy Note 7 smartphone batteries found the cause for the problem that led to the total recall of 2.5 million phones, say sources: irregularly sized batteries and others with manufacturing problems. Since some Galaxy Note 7 phones caught on fire, Samsung, which revealed the results of its investigation on Monday, saw damage to its brand and a loss of at least $5 billion. Led by Samsung, the investigation was conducted by three quality control and supply chain analysis firms. To avoid future mishaps, the company has developed a new QC process. Continue reading Samsung Creates 8-Point QC Process to Curb Tech Problems

In the latest update to the Samsung Galaxy Note 7 saga, the company announced it would permanently discontinue production and sales of the smartphone, “pulling the plug on a premium product whose botched recall has brought headaches to consumers and inflicted damage on the Samsung brand,” reports The Wall Street Journal. In the wake of overheating problems and reported fires, the company explained to South Korean regulators that it would cease making the device. Analysts including Sanford C. Bernstein’s Mark Newman suggest Samsung should drop the Galaxy Note series altogether, while Macquarie analyst Daniel Kim estimates losses could reach $2.8 billion for the last three months of 2016, explains WSJ, “enough to wipe out the entire mobile division’s operating profits for the fourth quarter.” Continue reading Samsung Pulls the Plug on its Troubled Galaxy Note 7 Phone

Samsung has reportedly stopped production of its Galaxy Note 7 as the company struggles with the smartphone’s recall and additional reports about battery problems, overheating and fires regarding replacement devices (including one incident prior to takeoff of a Southwest Airlines flight). “Samsung understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note 7 devices,” the company said, noting that an investigation is underway. According to The Wall Street Journal, AT&T and T-Mobile “said that they would stop issuing new Galaxy Note 7 smartphones to replace the ones turned in by U.S. customers.” Continue reading Samsung Temporarily Halts Production of its Troubled Note 7