After seeing its stock plunge more than 60 percent this year, Meta Platforms posted another decline, with Q3 revenue falling 4 percent, to $27.7 billion, from $29 billion for the same period last year. CEO Mark Zuckerberg told analysts that on a constant currency basis “total revenue grew slightly this quarter,” adding that “we’re still behind where I think we should be, but we believe that we will return to healthier revenue growth trends next year,” though just in case “we’re planning our budget somewhat more conservatively.” Meanwhile, Facebook’s number of daily active users hit 1.98 billion, a 3 percent gain year-over-year. Continue reading Meta Revenue Falls Despite Facebook Attracting More Users

LinkedIn’s experiments on users have drawn scrutiny from a new study that says the platform may have crossed a line into “social engineering.” The tests, over five years from 2015 to 2019, involved changing the “People You May Know” algorithm to alternate between weak and strong contacts when recommending new connections. Affecting an estimated 20 million users, the test was designed to collect insight to improve the Microsoft-owned platform’s performance, but may have impacted people’s career opportunities. The study was co-authored by researchers at LinkedIn, Harvard Business School, MIT and Stanford and appeared this month in Science. Continue reading LinkedIn Test Raises Ethics Questions Over Parsing Big Data

Spotify is expanding beyond music and podcasts by adding audiobooks. The company is starting out with just over 300,000 titles, available for purchase in the U.S. “This is just the beginning,” says Spotify, promising a geographic expansion. In June, the audio streamer completed its purchase of global audiobooks distributor Findaway, announced last year. The acquisition was designed to make it a major player on entry, competing with Amazon’s Audible, the nation’s biggest audiobook service. Unlike Audible, Spotify is individually pricing audiobook titles and offering them à la carte, not by subscription. Continue reading Spotify Rolls Out U.S. Audiobook Service with 300,000 Titles

Instagram seems to be having a hard time gaining traction against TikTok, whose users collectively spend 197.8 million hours daily on the platform, compared to the 17.6 million hours a day Instagram users spend viewing Reels, according to a report by The Wall Street Journal sourcing Meta Platforms internal research. The August report, “Creators x Reels State of the Union 2022,” indicates that Reels engagement was down 13.6 percent “over the previous four weeks — and that ‘most Reels users have no engagement whatsoever.’” Of about 11 million U.S. creators on Instagram, only 2.3 million, or 20.7 percent, post Reels monthly. Continue reading Internal Meta Study Shows Reels Struggling Against TikToks

Instagram is testing a new way users can personalize feeds based on their own input rather than relying exclusively on algorithms. Parent company Meta Platforms is inviting select users to mark posts in Explore as “Not Interested,” and plans to soon add ways to stop seeing posts with certain words, phrases or emoji in the caption or hashtags by adjusting filter settings. The Explore tab lets users discover new content and accounts they aren’t currently following. “By tapping Not Interested, it removes the post from your feed immediately, and we’ll suggest fewer posts like it in the future,” Meta said. Continue reading Instagram Users Customize Recommendations in Latest Test

Based on feedback from its Oversight Board, Meta Platforms is creating a customer-service division that will help users of its social networks who have experienced issues with accounts being unexpectedly locked or posts being removed. In addition to Facebook and Instagram, Meta operates WhatsApp, Messenger and Horizon Worlds, collectively serving more than 3 billion global users. The early-stage initiative has reportedly been escalated as Meta’s use of artificial intelligence for content moderation has resulted in increased customer frustration over content removal with little notice or explanation. Continue reading Meta Adding a Customer Service Unit for Content Complaints

Twitter is testing a heightened presence in podcasting, offering a redesigned Spaces tab that includes a podcast option in an announcement that hints at a collaboration with Vox Media. Couched as an investment in audio creators, Twitter says the redesign includes personalized hubs (which it’s calling “Stations”) that group audio content together by specific themes such as News, Music and Sports. Integrating podcasts into Spaces, Twitter’s designated area for audio, is “a simple and intuitive way that allows listeners to simply hit play and go” and compile personal collections of live and recorded Spaces audio discussions. Continue reading Twitter Prioritizes Discovery in Its Podcast Tests with Spaces

Free streaming media service Plex is testing a new community-oriented feature called Discover Together that lets users add friends and keep tabs on their favorite programs, viewing their ratings and bookmarks. In addition to enhancing engagement by prompting online discussions, Plex hopes the crowd-sourced community data can eventually help power its recommendation engine. The idea is for Discover Together to launch with a high degree of privacy, inviting users to fill out Plex profiles with their geographic location and Plex Pass status, extending individual friend invites using a Plex username or email. The feature is currently in beta for web, iOS and Android users. Continue reading Plex Goes Social for Content Discovery, Adds Music Channels

Instagram is opening its wallet to media companies that can generate viral Reels, even as it cuts back on personalization. The step is the latest development as the Meta Platforms social app continues to experiment with its configuration, including algorithms and UI. On Thursday, the company said it will discontinue the full-screen feed it has been beta testing and will also be scaling down plans to increase force-fed recommendations. This rather abrupt reversal is said to be in response to the public criticisms of potential updates by users and notable influencers. Continue reading Instagram Paying Media Companies to Create Popular Reels

Meta Platforms is adjusting Facebook’s algorithms to offer more discovery and personalization features, according to the company. Users will now automatically land on a Home tab instead of the old News Feed. A revamped Feed will emphasize videos, photos and algorithmically curated posts. While observers have been quick to label the change yet another attempt to chase TikTok’s addictive, influencer-driven feed, Meta assures users this doesn’t mean goodbye to friends and family. “You can curate a Favorites list of the friends and Pages you care about most and filter their content in this new tab,” the company says. Continue reading New Facebook and Instagram Updates Mimic TikTok’s Model

Children’s programming has always been some of the most popular content on YouTube, generating billions of views since the platform launched in 2005. But the accompanying advertising and algorithm-driven recommendations proved problematic, sometimes serving material that parents deemed inappropriate. YouTube has taken various steps to address this, becoming in 2015 the first social platform to launch a children’s version of its main product. It later opted to have humans, not algorithms, make the content recommendations for kids, a costly trade-off that seems to have produced positive results. Continue reading YouTube Kids Finds Right Formula to Improve Video Content

New videos uploaded to Twitter will now have the ability to automatically generate captions and subtitles. This new feature is available on Android, iOS and the web version of the popular social platform. In the mobile app, auto-generated captions will appear when the videos are on mute; meanwhile, users can turn the captions on or off with the CC button in the web version. Further, mobile users can keep the captions in unmuted mode by adjusting the accessibility setting in their smartphones. However, Twitter is not allowing users to correct or change the captions before posting the clips. Continue reading Twitter Offers New Auto Generate Caption Feature for Videos

TikTok is tweaking its For You feed so users won’t be recommended too much of the same content. The move follows a global spate of regulatory hearings that took social media companies to task for promoting content that intentionally polarizes adults and potentially harms children. In addition to “diversifying recommendations” in order to “interrupt repetitive patterns” around topics that may provide negative reinforcement, like “loneliness or weight loss,” the popular ByteDance platform said it is also introducing a new feature that will allow users to avoid specific topics or creators. Continue reading TikTok Adjusts Feed to Curb Repetition, Offers Users Control

Music streaming and media services provider Spotify is implementing a five-star rating system, not unlike Apple’s, in an attempt to become a bigger player in the podcast discovery space. The challenger has been coming on strong. In a Q3 2021 earnings call, the company cited Edison Research and internal tracking to proclaim Spotify the No. 1 podcast platform in the United States, squeaking by Apple in monthly listeners. Now, Spotify is hoping that its ratings will help create its own heat-seeking list, comparable to Apple Podcasts’ “New and Noteworthy” curated list. Continue reading Spotify Continues Push into Podcast Space with New Ratings

Twitter has earned praise for transparency after it published “unflattering” research findings. The company analyzed “millions of Tweets” in an attempt to measure how its recommendation algorithms handle political content, and subsequently reported that it amplifies more content from right-wing politicians and media outlets than from left-wing sources. The findings, which were released in late October, were well-received at a time when social platforms are fast to tout positive findings, but quickly discredit critical data, as was the case with Facebook and whistleblower Frances Haugen. Continue reading Twitter Earns Praise for Transparency in Its Research Findings