Big Tech companies have long regulated who can fix their devices, keeping components in short supply or simply providing them only to authorized repair shops. Now, a group of independent repair shop owners and activists are promoting right-to-repair legislation across the United States. Although such bills were put before state legislators in 27 states in 2021, more than have of them have been dismissed or voted down, often with the help of powerful lobbyists for Amazon, Apple, Google and Microsoft among others. Continue reading Big Tech Fights Right-to-Repair Legislation at the State Level

The Library of Congress and U.S. Copyright Office just passed exemptions to the Digital Millennium Copyright Act (DMCA) that legalizes the so-called right to repair. Although the DMCA was created to prevent copyright piracy, it also resulted in a host of problematic side effects. Because devices such as smartphones come loaded with digital rights management (DRM) software, users infringed copyright laws if they attempted to repair such devices. With the new exemptions, users are now free to do so. Continue reading Library of Congress, Copyright Office Unlock Gadget Repair

Best Buy and Amazon are both betting on salespeople who make visits to homes as one potential model for selling more consumer electronics. Best Buy is already testing that theory by hiring hundreds of salespeople in several cities to do just that. The free service is slated to roll out in the U.S. this fall. For Best Buy, getting salespeople in the home is another way to sell more TVs and CE gadgets while increasing business for its Geek Squad, which offers tech installation and repair services for a fee. Likewise, Amazon is expanding its free “smart home consultations” to help promote interest in its smart speakers and related products. Continue reading Best Buy and Amazon Testing In-Home Sales Consultations