Since Amazon relaunched its online Payments business in 2013, more than 23 million customers have used their Amazon accounts to pay for purchases on other businesses’ websites. That’s a trade-off that Amazon is more than willing to make. Among those companies now accepting Amazon Payments are Southwest Airlines, Comcast’s GolfNow online tee-time booking site and online store Red Dress Boutique, which reports that within a week of adding Amazon Payments, 20 percent of its orders used it, surpassing PayPal. Continue reading Amazon Payments is Gaining Traction with Smaller Retailers

Comcast now sells TV, Internet and phone service on Amazon.com in a new retail partnership that has been a year in the making. A new Amazon landing page — the Amazon Cable Store — sells Comcast’s Xfinity-branded bundles, with dedicated customer service for Amazon customers. Comcast, which hopes the relationship will improve its customer service image, also opened two customer call centers to focus entirely on Amazon-generated inquiries about Comcast sales, part of $300 million earmarked to improve customer service. Continue reading Comcast, Amazon Partner to Sell TV, Internet, Phone Services

Tony Christopher, president and CEO of Landmark Entertainment Group, is currently developing a Virtual Worlds Fair. The project started with a discussion with Steven Spielberg 20 years ago, and is currently moving forward with funding from Chinese backers. The fair will feature four key areas: Dataland, an entertainment and education VR experience for children; Intencity, for branded VR experiences; Passportal, to virtually experience the wonders of different countries; and the Tower of Humanity, to celebrate the planet through virtual experiences. Continue reading GDC 2016: Creating Virtual Worlds for Companies and Brands

By foreseeing how the Internet would dramatically change the retail business, Amazon became the digital behemoth it is today. Now the company has turned its sights to the entertainment industry, volatile due to technology changes, and is taking a deep dive into prestige films, online shows and virtual reality. Amazon recently became a major player in independent feature distribution by spending top price for films at Sundance and elsewhere. Now it’s debuted a streaming TV show and is forming a team to build a VR platform. Continue reading Amazon Pursues Indie Film, Streaming TV and Virtual Reality

Google launched a pilot for Hands Free, a mobile wallet application that allows a buyer to use her phone for purchases without taking it out of her purse. The pilot, conducted in the southern San Francisco Bay area, is available in a few stores and designated McDonald’s and Papa John’s locations. The cashier’s system can detect the user’s phone; to close the transaction, the user asks to pay with Google and gives her initials to the cashier. The cashier can also detect if the user is the same person in the Google profile. Continue reading Google Launches Pilot Program for Hands-Free Mobile Wallet

Internet retailer Amazon introduced two new Echo-related products yesterday: the $130 Amazon Tap — a smaller, portable version of the Echo; and the $90 Echo Dot — a hockey puck-size version of Echo, minus the powerful speaker. As is the case with the newly popular Echo, users interact with both devices via the Alexa voice service. Amazon Tap features a rechargeable battery and uses Bluetooth and Wi-Fi to connect with mobile devices and the Internet. The Dot, which connects via wire or Bluetooth, is designed to provide Alexa for existing speaker systems. Continue reading Amazon Announces Alexa Voice-Controlled Household Devices

States that want to collect sales taxes from out-of-state Internet e-tailers are tired of waiting for Congress to act. As a result, they’re passing state laws to do so. Alabama, South Dakota, Utah and 10 other states have passed legislation that directly contradicts the standing national law that states can only apply tax to businesses with brick-and-mortar locations there. State legislators are hoping that by challenging the existing law, they will spur litigation and force Congress to re-examine the issue. Continue reading States Push Web Tax, Hoping to Spur Litigation and Legislation

Although not on the scale originally reported, online retailer Amazon is expanding its business to more physical storefronts. Amazon opened its first brick-and-mortar store last year in Seattle. The store features thousands of books alongside Amazon’s electronic devices, including the Kindle tablet, the Fire TV set-top box, and the Echo Internet-connected speaker. The expansion of the brick-and-mortar side of the business suggests that the appeal of browsing shelves, particularly for book aficionados, isn’t quite yet lost. Continue reading Amazon Plans to Open Additional Brick-and-Mortar Bookstores

SoftBank’s Pepper humanoid robots are already interacting with customers at shops and banks in Japan. Later this month, the robots will be introduced to more advanced functions after SoftBank opens a planned app store offering software that will help track customer’s behavior and improve communication with customers. The Pepper robots, which are designed to feature human-like body language and work in retail, have reportedly been selling out regularly since last year’s launch. Continue reading SoftBank to Launch App Store for its Pepper Robots This Month

Amazon’s growth is impressive — but it still, apparently, does not meet investors’ high expectations. With profits in Prime and Amazon Web Services, the company just delivered the largest quarterly profit in its 20-year history, but its shares plummeted 15 percent in after-hours trading, erasing more than $30 billion in market value. Shareholders were perhaps spooked by a 20.5 percent jump in operating costs, to $34.6 billion. Yet Amazon still out-performed other tech titans, including Alphabet, Apple and Facebook. Continue reading Amazon Doubles Market Value, Plans to Launch Music Service

Online shoppers are now expecting their purchases to be delivered faster and cheaper, and online retailers are scrambling to meet the delivery demands of today’s consumers. According to a Deloitte survey, only 18 percent consider the standard five- to seven-day shipping “fast,” while more than 90 percent consider same-day to two-day delivery “fast.” Many shoppers aren’t willing to pay more for fast delivery either. Amazon Prime’s two-day shipping service set a new standard for retailers. Continue reading Online Retailers Follow Amazon Prime’s Lead in Fast Delivery

Amazon is looking to expand its services, particularly online grocery shopping and video streaming, in Europe this year. The company plans to add several thousand new jobs in Europe to help expand its operations. Amazon has already found success in its online grocery shopping and delivery service, Amazon Fresh, in the United Kingdom, and will likely use that model in other major cities. Amazon’s online sales continue to grow at the same pace as the online sales rate across the region. Continue reading Amazon Plans to Expand Online Grocery Shopping in Europe

Now reaching nearly one billion users, WhatsApp, the mobile messaging startup Facebook purchased for about $19 billion in February 2014, is looking at ways to make money. Until now, it’s been free for a year, and $1 per year thereafter, making it very popular for users outside the United States. In the process it’s become a social network and a way for businesses to communicate with the world. Now, chief executive Jan Koum dropped that $1 fee and has begun to experiment with how to create revenue. Continue reading WhatsApp Nears One Billion Users, Explores New Applications

When Zappos chief executive Tony Hsieh began to implement a radically different management strategy — Holacracy — he knew it would take some getting used to. The system, which is based on self-management, with the idea that the abolishment of hierarchy will promote collaboration, has proven to be a mixed bag. Although some employees are enthusiastic, most are confused. As of now, says chief operating officer Arun Rajan, 18 percent of the company, which equates to 260 people, has taken the generous buy-out package. Continue reading Zappos Holacracy Management Strategy Roils its Employees

Netflix and Amazon are currently small players in the content business compared to Disney, Comcast and Time Warner. And although there are plenty of reasons why these media behemoths need not be too concerned about Netflix and Amazon, these two streaming services do continue to grow and succeed. Most recently, Netflix’s stock rose 140 percent, making it the best performing of Standard & Poor’s 500-stock index, and the company announced at CES that it will make its content available worldwide (except for China). Continue reading Netflix’s Unlikely Path to Global Media Success, Minus China