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Tim Cook on Expansion of Retail and the Apple Ecosystem

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February 14, 2013

Apple CEO Tim Cook gave the keynote address at the Goldman Sachs Technology and Internet conference on Tuesday and indicated that the Apple ecosystem is still growing. He explained that Apple has now paid out $8 billion to developers, up $1 billion from earlier this year. Cook also discussed the company’s continued focus on retail, competition in the smartphone sector, the need for tablets of varied sizes and the importance of software and services. Continue reading Tim Cook on Expansion of Retail and the Apple Ecosystem

Sales of Physical Toys Impacted by Rise of Tablets and Apps

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February 14, 2013

Jim Silver, editor in chief of timetoplaymag.com, estimates that more than 90 percent of the “so-called app toys that were trotted out last year sold poorly,” reports the Wall Street Journal. But toy companies are still trying to make it work, begging the question: “why have a hybrid, combining some aspect of a tablet with an actual physical toy or game, when a tablet alone will do?” Continue reading Sales of Physical Toys Impacted by Rise of Tablets and Apps

Is the Airline Industry a Model for the Future of Retail?

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February 12, 2013

Ten years from now, how different will the retail experience be? Fast Company takes a look at “the recent history of how we purchase and consume air travel” as a potential model for the future. While customers used to be able to buy all-in-one sort of deals, the airline industry is now “pressured by skyrocketing fuel prices and roiling global competition,” leading to added fees and decreased services. Continue reading Is the Airline Industry a Model for the Future of Retail?

Netscape Founder Predicts the Death of Traditional Retail

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February 11, 2013

Netscape creator Marc Andreessen, who has invested in successful ventures such as Pinterest and Foursquare, recently discussed his views on the future of commerce. The tech investor believes traditional retail stores will die off, while e-commerce stores will be the only way people shop in the future. He expects a big shift in the next three to four years, a different view from those who suggest innovation in e-commerce is slowing. Continue reading Netscape Founder Predicts the Death of Traditional Retail

Legal: Amazon Granted Patent Regarding Used Digital Content

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February 8, 2013

The U.S. Patent & Trademark Office granted Amazon a broad patent that covers a “secondary market for digital objects,” according to The Hollywood Reporter. “According to the text of the patent, which Amazon first applied for in May 2009, digital objects not only include e-books, but also ‘audio, video, computer applications, etc.’ that are purchased from an original vendor.” Will a new market for used digital content have legal implications? Continue reading Legal: Amazon Granted Patent Regarding Used Digital Content

Will Amazon Virtual Currency Reach Beyond Apps and Games?

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February 7, 2013

Amazon will release its own virtual currency, Amazon Coins, in May. Each coin will be worth a penny and will allow Kindle Fire customers to purchase apps, games and in-game items. Amazon will maintain its 30 percent revenue draw on all purchases made with Amazon Coins. While Amazon plans a small initial launch, some speculate customers could one day use Amazon Coins to purchase e-books, digital music and other products. Continue reading Will Amazon Virtual Currency Reach Beyond Apps and Games?

Total Boox Offers New Pay-As-You-Go E-Book Reading Service

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February 7, 2013

Entrepreneur Yoarv Lorch’s newest enterprise hopes to disrupt what he views as an antiquated system of book sales. Total Boox offers book payments by the page, rather than paying for the entire book up front. Lorch argues people often purchase a book on a whim and then realize they do not like it after a few pages. When books had to deal with publishing and distribution costs the advanced payment method made sense, but may not in the world of e-books. Continue reading Total Boox Offers New Pay-As-You-Go E-Book Reading Service

Will Amazon Make Complete Transition to Third Party Sales?

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February 4, 2013

Amazon has begun to shift from directly selling products to customers due to its success with third party sales. The practice of fulfilling third party sales will continue to grow, and could become the entirety of Amazon’s business plan eventually. Third party sales now account for 39 percent of Amazon’s sales, and massive distribution centers show Amazon’s continued transition. Continue reading Will Amazon Make Complete Transition to Third Party Sales?

Index: Startup Aims to Personalize Your Shopping Experience

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January 16, 2013

Marc Freed-Finnegan and Jonathan Wall left the Google Wallet team in 2012 to launch their own startup. Many thought the two would develop a rival mobile wallet, but the duo’s new venture is heading in a different direction. Called Index, the startup “is essentially offering to turn every store into the same sleek, technology-driven experience of an Apple store, where you get that one-two punch of efficient, yet tailored service,” explains Wired. Continue reading Index: Startup Aims to Personalize Your Shopping Experience

Are Amazon and Google on a Collision Course for 2013?

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January 3, 2013

Amazon CEO Jeff Bezos got a “wake-up” call a decade ago, when he got word of a project at Google to scan and digitize product catalogs. “He saw it as a warning that the Web search engine could encroach upon his online retail empire, according to a former Amazon executive,” reports Reuters. That was just the beginning of a rivalry that will continue heating up in 2013. The two will compete even more fiercely in the online advertising, retail, mobile gadgets and cloud computing realms. Continue reading Are Amazon and Google on a Collision Course for 2013?

Marketing: Retailers Try Twitter for Promoting Holiday Shopping Deals

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December 18, 2012

Retailers are taking a more aggressive approach on Twitter this holiday season, using the social network to heavily promote products and deals. An example of this strategy involves Best Buy, which is using Twitter differently this year than it did in the past. “Last year, the electronics retailer bought ads on Twitter to promote sales the week of Thanksgiving, and not much else,” writes the Wall Street Journal. Continue reading Marketing: Retailers Try Twitter for Promoting Holiday Shopping Deals

Consumer Study Points to iPhones and iPads for Holiday Wishlists

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December 17, 2012
  • According to data from research firm Parks Associates, consumers have Apple devices on their holiday wishlists this year.
  • Parks reports that 53 percent of prospective smartphone purchasers plan to buy an iPhone for the holidays, compared with 33 percent who indicated the same in the third quarter and 24 percent one year ago.
  • “And when it comes to tablets, most of those surveyed said they’d prefer an iPad,” reports AllThingsD. “Following the iPad at 44 percent was Kindle Fire, with 24 percent of consumers expressing interest in Amazon’s touchscreen tablet.”
  • “Twenty-one percent of those surveyed said they’d go with the Microsoft Surface tablet — down from the 45 percent who just a few months ago said they wanted the Surface — and the Google Nexus tablet came in last at 12 percent.”
  • Additionally, Parks notes, “When presented with the iPad mini as a tablet alternative, many of those planning on purchasing other tablet brands opt for the iPad mini.” And among those planning on buying an iPad, 40 percent said they would opt for an iPad mini.
  • The smartphone portion of the Parks survey focused on brands only, not individual models, so it is not clear which version (and price point) of iPhone is enticing consumers.

New Generation of Tablets for Kids Prepare for Battle this Holiday Season

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September 25, 2012
  • This upcoming holiday season will see more tablets for the “older-than-toddlers but not-quite-teenagers” demographic. The market was formally dominated by learning-based tablets aimed at toddlers.
  • Tablets like Lexibook, Kurio and Meep “are educational and entertainment devices, and they are targeting the 6-to-12-year-old demographic,” writes Forbes.
  • But will these youngsters want these tablets, or would they rather just have the real thing, like an iPad?
  • According to a Forrester Research survey of 4,750 U.S. adults, “29 percent of tablet users say they let their children older than six use their tablet.”
  • While Apple indisputably dominates the tablet market, the Toys”R”Us strategy is based on differentiating itself by being kid-specific. Toys”R”Us will sell a number of $149 Android tablets featuring seven-inch screens and wireless access — including its own Tabeo (pictured here).
  • “In the Forrester survey, 26 percent of parents said they’re concerned about their children accessing inappropriate content on their tablet,” explains the article. “On all of the kids’ tablets, however, parents can control the content children can access with a one-time setup and set limits on how long they can use it, something they can’t do on the iPad or Kindle.”
  • The kids’ tablets are also less delicate, built to withstand damage. But as Forbes points out, that won’t mean much unless the kids want them.

Google Taps a New Market with Indoor Mapping at Malls and Airports

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December 6, 2011
  • Google is adding indoors maps for select malls, airports and transit stations with the release of Google Maps 6.0 for Android.
  • “Detailed floor plans automatically appear when you’re viewing the map and zoomed in on a building where indoor map data is available,” explains The Official Google Blog. “The familiar ‘blue dot’ icon indicates your location within several meters, and when you move up or down a level in a building with multiple floors, the interface will automatically update to display which floor you’re on.”
  • Initial partnerships include locations in the U.S. and Japan: Mall of America, IKEA, Home Depot, select Macy’s and Bloomingdale’s, Hartsfield-Jackson Atlanta International Airport, Chicago O’Hare, San Francisco International Airport, and others.
  • “Apart from the obvious advantage to users who would now find it easy to navigate through buildings, we also expect the indoor map feature to provide a significant advertising opportunity,” reports Forbes. “Retailer locations in malls and airports would now show up on the map, and they should be interested in highlighting any new deals and promotions on the map users as soon as users enter the building.”
  • Last month, Google announced that more than 200 million Android devices have been activated worldwide, more than double what was reported by the company in May.

Retail Strategy: Exec Discusses What He Learned Building the Apple Stores

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November 23, 2011
  • Ron Johnson, the new CEO of J.C. Penny and the former SVP of retail for Apple, talks about what he learned building the Apple Stores, the leading U.S. retailer with sales of $5,626 per square foot, nearly double the sales of Tiffany & Co, its closest competitor.
  • People come to the Apple Store for the experience, the most important part of which is the staff. The philosophy is NOT focused on selling, but on building relationships and making the customer’s life better, a model that worked for Apple.
  • “The staff is exceptionally well trained, and they’re not on commission, so it makes no difference to them if they sell you an expensive new computer or help you make your old one run better so you’re happy with it,” explains Johnson. “Their job is to figure out what you need and help you get it, even if it’s a product Apple doesn’t carry. Compare that with other retailers where the emphasis is on cross-selling and upselling and, basically, encouraging customers to buy more, even if they don’t want or need it.”
  • The Apple model is not easy, and has required persistence. The Genius Bar, for example, was not popular in the beginning, but Apple stuck with it as the best way to help customers. “Three years after the Genius Bar launched, it was so popular we had to set up a reservation system,” writes Johnson.

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