UPS’s “Pulse of the Online Shopper” survey shows that 93 percent of customers are willing to take some action in order to qualify for free shipping. Not only will people do more to get free shipping, but 58 percent have also cancelled orders because shipping costs were too much, with 50 percent doing the same because the shipping wasn’t free. Along with attraction to free shipping, there has also been a 12 percent increase in the amount of people that have returned an item.

Continue reading UPS: Free Shipping Attracts More Online Shopping Customers

While FedEx has traditionally charged to ship packages based solely on weight, the company has changed its policy to also price packages according to size. The move is expected to increase the price of over a third of FedEx’s U.S. ground shipments, and dramatically impact e-commerce companies. The next question is whether or not UPS will follow FedEx’s lead and consider a new pricing strategy as well. In the past, UPS and FedEx have kept similar pricing, rather than use pricing as a competitive advantage. Continue reading FedEx Responds to E-Commerce Boom with Increased Pricing

While Amazon has almost anything that most consumers need, the volume of products can be daunting for those who want to casually browse the site or discover well-designed or high-end products. Canopy is a website created by former Google designers that hopes to solve this problem by offering a curated storefront for products available via Amazon. Canopy offers a front-end alternative, while relying on Amazon’s back-end to make products available in just a few clicks. Continue reading Canopy Aims to Showcase the Beautiful Products on Amazon

While large brands often generate business by enabling consumers to customize products online, smaller companies do not always have the resources to do the same, something that will likely change with 3D printing technology and services. Massachusetts-based startup Matter Labs has developed a plug-and-play API called Matter Remix and software called Matter.io to help e-commerce merchants leverage 3D printing and add product customization features to online stores. Continue reading Matter Labs: New Software Brings 3D Printing to E-Commerce

IBM’s Watson technology, known for beating out human competitors on the game show “Jeopardy!,” is playing a big role in a number of apps coming out next year. The first three known apps will come from IBM business partners Fluid, MD Buyline and Welltok. Each respective app uses Watson’s access to Big Data to provide users with information that will allow them to make informed decisions about their purchases and even their health needs. Continue reading IBM’s Watson Tech Behind Three New Apps Coming in 2014