Slack, valued at $7 billion during its last funding round, went public yesterday and closed at $38.62, which is 49 percent higher than the $26 reference price set by the New York Stock Exchange. The company, which provides workplace collaboration tools, said it currently has 10+ million daily users and 88,000 paying customers. While it positions itself as an antidote to overstuffed email boxes, it has heavyweight competition with Google (Hangouts Chat), Facebook (Workplace) and Microsoft (Teams). The latter, which is bundled with Office software, is already in use by 500,000+ organizations according to Microsoft. Continue reading Slack, Other Chat Apps Aim to Supplant Email in Workplace

Intel is developing its Honeycomb Glacier to bring two-screen PCs to gamers. The primary panel is 15.6-inch 1080p; the secondary one is 12.3-inch 1920×720. Up until now, laptops with a secondary screen have been uncomfortable and awkward to use, but the Honeycomb Glacier resolves that problem by using a double hinge to lift both screens into the air. The lifted screen automatically stays in the angle chosen by the user due to a mechanical one-way roller clutch. A button on the left side disengages it. Continue reading Intel‘s Sneak Peek of Innovative Two-Screen PC for Gamers

Apple is hoping that its new App Store website will help curb accusations regarding antitrust and anti-competition practices. Ahead of next week’s Worldwide Developers Conference (WWDC) in San Jose, California, the company launched a new App Store site with details about how apps are carefully reviewed and curated, and the different business models that are available to app developers. “We created the App Store with two goals in mind: that it be a safe and trusted place for customers to discover and download apps, and a great business opportunity for all developers,” the company detailed on the site. Continue reading Apple Updates App Store, Hopes to Combat Antitrust Claims

Robot reporters are on the rise, in use at Bloomberg News, The Associated Press, The Washington Post and The Los Angeles Times among other news outlets. The Cyborg system helps Bloomberg reporters produce thousands of articles on company earnings and analyze/write financial reports very quickly. Not only do business reporters find this kind of writing dull, but Cyborg’s speed helps it compete with rival Reuters. The other news outlets above use robots to report on sports, although the LAT relies on them for earthquakes. Continue reading AI-Powered Tools Assist Human Reporting at News Outlets

JT Kostman, managing director of applied artificial intelligence at Grant Thornton, is preparing a TED Talk on AI that he may title “Dear Humans: We Mean You No Harm. Love, AI.” In a CES 2019 panel, moderated by Alice.com’s Elizabeth Gore, experts talked about the pain points in integrating AI into today’s world, including the general fear that AI will replace humans in the workforce. Accenture’s North America lead for M&E Lynn McMahon agreed that the buzz of machines taking over the world has risen. Continue reading CES Panel: Confronting the Fear that AI Will Replace Humans

To battle Amazon’s ubiquity and customers’ fickle loyalty, some retailers are testing the new Customer 360 software from Salesforce.com and Freshworks to improve their customer service. The software lets retailers build shopper profiles similar to Facebook to better understand what each customer wants and increase the odds that he or she will become more loyal to the retailer in question. Other strategies retailers are employing are the use of improved chatbots and better customer support training. Continue reading Retailers Adopt Software, Chatbots to Hone Customer Service

Facebook aims to beef up Workplace, its enterprise messaging competitor to Slack, with the acquisition of email startup Redkix’s talent and technology. Facebook plans to enhance the communication functionality of Workplace with the Redkix app that combines email, calendar and messaging features. Facebook did not reveal specifics regarding integration of the technology or the acquisition financials. The Redkix app is expected to shut down, while.the company’s employees — including CEO Oudi Antebi and CTO Roy Antebi — will join the Facebook Workplace team. Continue reading Facebook Picks Up Redkix to Enhance Workplace Messaging

At its Build developer conference this week, Microsoft is showing products that highlight its changed direction under the aegis of chief executive Satya Nadella. Among them is a DJI drone loaded with Microsoft software to identify oil pipeline faults without an Internet connection. Although Microsoft is helping customers enhance their existing gear, the company promised “big things ahead” to those entirely in the Microsoft ecosystem. Uninvolved in recent data scandals, some deem Microsoft to be the tech industry’s moral conscience. Continue reading Microsoft Builds on Existing Tech, Voices Moral Conscience

Microsoft revealed interesting news during this week’s Build developer conference in Seattle, Washington. Among the key announcements: a pair of mixed reality enterprise apps for the HoloLens; a partnership with DJI to bring Microsoft’s AI and machine learning tech to commercial drones; a preview launch of deep learning acceleration platform Project Brainwave; prototype hardware designed for the meeting room of the future; and Project Kinect for Azure, which provides developers with the opportunity to experiment with a package of sensors and Microsoft’s next-generation depth camera. Continue reading Microsoft Reaches Out to Developers at its Build Conference

Amazon-owned game streaming platform Twitch introduced a new feature yesterday called “Rooms.” First announced at TwitchCon in October, the always-on chat room feature is now available for web and mobile (for now, creators can host up to three public or private Rooms). Individuals with a Twitch account have the ability to create custom chat rooms accessible from the Stream Chat feature on channel pages. Channel owners can specify which users get access, such as followers, moderators or subscribers. The rooms can also be created based on shared interests, such as spoilers. Continue reading Game Streamer Twitch Debuts Always-On Chat Room Feature

SoftBank chief executive Masayoshi Son invested $164 million in startup Mapbox, which is used by Lyft drivers, Snap and Mastercard, and in the process revealed his plans for his nearly $100 billion Vision Fund. The Fund, which includes money from Saudi Arabia and others, is aimed at preparing for new paradigms in work, medicine and so on that will occur due to artificial intelligence. Son believes in Singularity, the idea that robots will change the work force and machines will become smarter than people. Continue reading SoftBank’s Masayoshi Son Reveals His Plan for Vision Fund

At the Microsoft Ignite annual IT event in Orlando, Florida this week, Microsoft announced it will soon debut a customer-service virtual assistant as part of its Dynamics 365 product line that will incorporate artificial intelligence. A user will be able to describe a problem in her own words, and the virtual assistant will answer by relying on user manuals, help documents and other materials. The customer can request a human, in which case the bot will assist the human customer service agent; a manager can view the result on a dashboard. Continue reading Microsoft Debuts AI-Powered Software, Customer Service Bot

Slack came to life three years ago, out of a failed video game, and, as messaging software, combines rich data on how people use a product with information on how people feel about using it. When it debuted in 2014, word of mouth catapulted Slack to a value of $4 billion. Now, the private company has attracted competition from Microsoft, which last fall unveiled Teams, free to 85 million users of Office 365, and Facebook with its free collaboration tool Workplace. A smaller company, Atlassian, has also had success. Continue reading Slack Faces Off Against Bigger Competitors, Tweaks Software

Facebook’s Workplace is a social networking tool designed for the enterprise, enabling an efficient chat and collaboration platform for employees. It is similar to the Facebook used by friends and family members, but instead is meant to foster interaction between co-workers. Now, Facebook is introducing a free version intended for smaller businesses that are not as interested in the administrative and analytical features offered to subscribers. (It is still being tested, so the release is limited.) The new version will be named “Workplace Standard,” and the paid version will go by “Workplace Premium.” Continue reading Workplace: Facebook Tests Free Version of Slack Competitor

The Digital Production Partnership (DPP), formed and funded by UK broadcasters BBC, ITV and Channel 4 to help broadcast companies maximize the potential benefits of digital TV production, conducted in-depth research into how OTT video is produced. It reports that more audiovisual content is now commissioned for uses other than broadcast distribution, with many production companies now producing entirely for the non-broadcast market. At the HPA Tech Retreat in Indian Wells, DPP managing director Mark Harrison addressed how this is impacting the film/TV production industry. Continue reading HPA Tech Retreat: Impact of OTT Video on TV/Film Production