Apple researchers investigated what people really want in a digital assistant, finding that people deem an assistant “likeable” and “trustworthy” when it mirrored their own degree of chattiness. It also found that the features that make up mirroring can be extracted from the user’s speech patterns. Amazon researchers conducted a project that found Alexa can figure out what a user wants via so-called dialogue state tracking, in which it estimates and keeps tabs on a person’s goals throughout a conversation. Continue reading Amazon, Apple Research How to Improve Digital Assistants