Ticketmaster’s dynamic pricing will be investigated, pledged UK Secretary of State for Culture, Media and Sport Lisa Nandy in response to protests by thousands of disappointed fans who failed to secure tickets to the Oasis reunion tour. Fans waiting in online Ticketmaster queues saw prices shoot up by as much as £200 before they were able to make a purchase. Thousands more reportedly couldn’t even access the site to buy tickets, resorting instead to ticket-resale sites in what is being described as the biggest concert debacle since Taylor Swift fans were frustrated by their attempts to use the service to purchase 2023 Eras Tour tickets. Continue reading Concert Ticket Dynamic Pricing Draws UK Government Scrutiny

Bill Gates has published his thinking about the future of computing, and fascinatingly, it’s the same as his prediction from decades ago: agents. No mere bots — and certainly not anthropomorphized paperclips — agents (to Gates) will abstract almost all HCI to a natural language conversation with systems that have our permission to take meaningful actions. Gates makes a highly specific prediction: within five years, the very idea of an app itself will seem as outdated as a rotary phone dial does next to an iPhone. A conversational UI will sit on top of a language model that has access to as much of our private data as we wish to give it. Continue reading Bill Gates Imagines Agents as the Human-Computer Interface

Google’s Bard AI chatbot is getting smarter regarding video queries. Specifically, a new YouTube extension is now able to answer questions about the content of individual videos without requiring playback. “We’re expanding the YouTube extension to understand some video content so you can have a richer conversation with Bard about it,” Google wrote on Bard’s changelog. In September, Google released a YouTube extension that made it easier to find specific videos. This update allows Bard to operate more interactively, sharing detailed information as it relates to YouTube’s visual content. Continue reading Google’s Bard AI Is Getting Smarter About YouTube Content

BBC Studios, which first entered the FAST space in 2019, announced a deal with ad-supported video-on-demand streamer Amazon Freevee, which will exclusively provide five new FAST channels for U.S. audiences starting October 17. The editorially-curated FAST channels will feature more than 1,000 hours of content across categories including comedy, science fiction, game shows, travel and crime dramas. Thus far, BBC has launched 17 FAST channels in the U.S. Freevee content is available via its Android and iOS apps in addition to Fire TV, Prime Video and numerous smart TVs and delivery platforms. Continue reading BBC Studios Offers Five FAST Channels on Amazon Freevee

Google is implementing a plan to help its Bard AI become more competitive with OpenAI’s ChatGPT. Bard Extensions will allow English-language users to expand the chatbot’s knowledge repository to data from various Google apps, including Gmail, Google Docs, Google Drive, Google Maps, YouTube, and Google Flights and hotels, or even information stored “across multiple apps and services,” Google says. The update boosts search engine capabilities with the travel features, while providing some functionalities of a personal assistant by letting it identify missed emails or summarize the relevant points in a document. Continue reading Google Links Bard AI to Apps Including YouTube, Docs, Drive

Chinese tech and entertainment conglomerate Tencent Holdings posted a 23 percent first quarter profit decline on earnings that inched up only 0.1 percent, its worst results since publicly listing on the Hong Kong Stock Exchange in 2004. China’s COVID-19 resurgence and the ensuing regulatory crackdown of the past year were cited as factors. The world’s largest video game developer said that it is refocusing on quality product as Beijing telegraphs it will limit the number of titles release in the coming months. Authorities suspended video game licenses and put time restrictions on game streaming in an effort to protect the nation’s youth. Continue reading Tencent Reports a Significant Profit Decline on Flat Revenues

Marriott International has teamed with Yahoo to launch what is being called the hospitality industry’s first media platform. The Marriott Media Network aims to help advertisers reach consumers by placing ads on hotel websites with plans to eventually harness the power of TV sets in hotel rooms. Using what is considered “first party data” — interaction derived from consumer interaction with brands (in this case, the hotel chain’s guest data) — the  Marriott Media Network is designed to fill a void left by privacy changes at companies like Apple and Google that will block third-party cookies and ad tracking. Continue reading Marriott Teams with Yahoo on First Hospitality Media Network

WarnerMedia advertising sales has identified “intentionality” as key to what drives today’s viewers. A survey it recently conducted found that 59 percent of respondents agreed that “I am more thoughtful about how I spend my time since the pandemic.” HBO Max, which now has an ad-supported tier, described the trend in a report, “Welcome to the Age of Intentionalism,” stating that consumers “are rethinking the essentials in their lives and making decisions of all sizes with increased intention — including … what, where, and why they stream.” Continue reading WarnerMedia Report: ‘Intentionality’ Key to Content and Ads

Panasonic demonstrated its prototype of a stylish, steampunk-looking set of VR goggles at CES this week. The company claims these are the first such ultra-high definition VR eyeglasses to offer support for HDR video content. The company envisions a number of applications for the glasses, including new VR experiences such as sports viewing and virtual travel experiences. Panasonic and its partner on the goggles, Massachusetts-based Kopin Corporation, expect to offer a commercial version featuring a compact and lightweight body sometime next year in anticipation of the many applications that will be enabled by 5G services. Continue reading CES 2020: Panasonic Reveals HDR-Capable VR Glasses

According to sources, Facebook’s new division dubbed the New Product Experimentation Team (or NPE Team) is looking into the possibility of creating apps and podcasts for travel, newsletters and workplace services. The NPE Team is tasked with “building the future of Facebook,” as chief executive Mark Zuckerberg hopes to keep the social media platform central to peoples’ daily lives. Other social networks such as Myspace and Friendster failed when they did not evolve beyond their initial offerings. Continue reading Facebook Product Experimentation Team Open for Business

Google introduced Key Moments, a feature that enables users to find shortcuts to video highlights. A search for a how-to video, for example, will bring up links that creators have time-stamped. According to Google, the feature will also make video easier to find for people using screen-reading software to navigate the Internet. Key Moments will first appear in English for YouTube videos time-stamped by the creators. It is limited to a small number of creators but those interested can sign up for early access. Continue reading Latest Google Feature Provides Shortcut to Video Highlights

According to a study released by Adobe this week, nine out of 10 companies are currently investing in voice technologies, including things like voice-based commerce. Of the 401 companies surveyed, just over one-fifth have already released a voice app, while 44 percent plan to release one this year. A total of 88 percent are building apps for both Amazon and Google smart speakers and other voice-enabled devices, while only 39 percent are building for Apple’s iOS ecosystem; even fewer are building for Microsoft’s Cortana or Samsung’s Bixby.

Continue reading Adobe Study: Most Companies Are Investing in Voice Tech

Facebook deleted nearly 500 pages and accounts after discovering two disinformation campaigns linked to Russia. Employees of Sputnik, a Russian government-controlled agency, were linked to many of the pages that use innocuous independent news pages on sports, travel and weather to mask their disinformation. The pages, which were targeted largely at users in Europe and Central Asia, make clear that Russian-government linked groups continue their efforts to use Facebook as a means of spreading misinformation. Continue reading Facebook Seeks to Stop Russian Disinformation Campaigns

Shelley Zalis, chief executive of The Female Quotient, dubs herself a chief disruptor in many roles in her life, making her the ideal person to speak with a panel of like-minded innovators and disruptors at CES 2019. They included John Padgett, chief experience and innovation operator at Carnival Corporation; Arlan Hamilton, founder and managing partner of Backstage Capital; and Patrick Brown, founder/chief executive of Impossible Foods. They all had tales to tell about their challenging roads to success. Continue reading CES Panel: Innovators/Disruptors Discuss Paths to Success

Popular travel booking site Orbitz, owned by Expedia, confirmed yesterday that it “identified and remediated a data security incident affecting a legacy travel booking platform.” The company explained that a hack late last year exposed customer data and billing information spanning two years. Personal data may have included birth dates, mailing addresses, email addresses, gender, payment card info, and more. According to Orbitz, about 880,000 credit cards may have been affected. However, the company noted that the current Orbitz.com site was not breached. Continue reading Hacker Accessed Customer Data From Orbitz Legacy System