With artificial intelligence development dating back to the 1950s, IBM was clearly ahead of its time. The company has quietly built a commercial portfolio, with more than 100 million customers across 20 industries using its Watson suite, the company says. At its annual Think conference, the company unboxed IBM Watsonx, a next-generation platform that leverages the scale and scope of foundation models to provide custom solutions for data-driven clients. Described as an “enterprise studio for AI builders,” Watsonx is an end-to-end framework that combines the tools, infrastructure and consulting expertise corporations can use to onboard AI. Continue reading IBM Bows Watsonx Suite of Enterprise AI Products, Services

IBM chair, CEO and president Ginni Rometty made her second CES keynote appearance and focused on artificial intelligence, big data, quantum computing, and closing the skills gap in computer science in a series of onstage conversations. Rometty drew a distinction between big data and deep data as she explained that there is a tremendous amount of information collected for specific analysis, but there is a wealth of analytical and predictive opportunity yet available. As an example, she cited analysis of fingernails as a means of predicting health issues or weather data to better forecast mid-air turbulence. Continue reading Keynote: IBM Chief Uses Case Studies to Explain Deep Data

Augmented reality in 2018 was “interesting, with projections being exceeded,” said NorthSouth Studios’ Bill Newell, who moderated a panel on the topic. He asked what AR experience stood out this year. IBM’s Elizabeth Kiehner, who reported on the new partnership between IBM’s Watson and Unity, was enthused over Legos’ AR app. “But I am more interested in AR as it pertains to enterprise,” she said, enumerating breakthroughs in AR for factory workers and healthcare, including surgery and cancer treatment. Continue reading CES Panel: Where the Augmented Reality Experience Is Going

IBM and open-source software provider Red Hat announced that they have reached an acquisition agreement. Marking what will be the third-largest tech acquisition in U.S. history, IBM will purchase all issued and outstanding common shares of Red Hat in a deal valued at approximately $34 billion. Red Hat is the largest distributor of open-source operating system Linux. The deal reflects IBM’s ambitions for a piece of the fast-growing cloud computing market. “The acquisition of Red Hat is a game-changer,” said Ginni Rometty, IBM chair, president and chief exec. “It changes everything about the cloud market.” Continue reading IBM Is Buying Red Hat, Aims to Be Top Hybrid Cloud Provider

Autodesk is rolling out a new version of its Autodesk Virtual Agent (AVA) to replace its text-only chatbot in mid-May. AVA features an animated face and a New Zealand accent, with emotional responses that the company hopes will help customers engage. For example, if a customer says he’s having trouble, AVA will frown, say she’s sorry and ask how she can help, explains Autodesk manager of digital support channels Rachael Rekart. In doing so, Autodesk is following a trend of companies installing virtual assistants that are more helpful and personable. Amazon, for example, is updating Alexa to be smarter and more conversational. Continue reading Autodesk, Amazon Tweak Digital Assistants to Be More Natural

With the launch of Watson Assistant, IBM is offering a new service that helps companies build their own voice-activated virtual assistants (like Amazon’s Alexa and Apple’s Siri). The new service aims to help companies that want to build these for their own products, using their own datasets. IBM’s pitch includes a belief that companies should want Watson Assistant rather than a competitor because it allows for heightened personalization and privacy. According to IBM, Watson Assistant keeps the data to itself, differentiating it from other virtual assistants.

Continue reading IBM’s New Watson Assistant Helps Develop Virtual Assistants

In what might have been the most popular panel at CES 2018, the executives responsible for three major AI-enabled applications — IBM Watson, Microsoft Cortana and Amazon Alexa — met to dig deep into artificial intelligence today and tomorrow. In a conversation led by Tom’s Guide editorial director Avram Piltch, the three executives stressed that machine learning and AI is nothing new, but, in fact, has been the technology behind long-established activities from recommendations to warehouse robots. Continue reading Alexa, Cortana, Watson Execs Discuss Today’s AI Limitations

Amazon vice president of Alexa Engine software Al Lindsay, IBM general manager of Watson’s Content and IoT platform Cameron Clayton, formerly chief exec of The Weather Channel, and Microsoft AI and Research Group corporate vice president Andrew Shuman were prompted by moderator Avram Piltch, Tom’s Guide editorial director, during a CES panel to depict what artificial intelligence will look like in 2023. Clayton summed it up best. “It’s going to be ubiquitous,” he said. “All connected systems will have AI integrated into them somehow someway.” Continue reading Alexa, Cortana and IBM Executives Envision the Future of AI

At the Microsoft Ignite annual IT event in Orlando, Florida this week, Microsoft announced it will soon debut a customer-service virtual assistant as part of its Dynamics 365 product line that will incorporate artificial intelligence. A user will be able to describe a problem in her own words, and the virtual assistant will answer by relying on user manuals, help documents and other materials. The customer can request a human, in which case the bot will assist the human customer service agent; a manager can view the result on a dashboard. Continue reading Microsoft Debuts AI-Powered Software, Customer Service Bot

Last week, IBM and the Massachusetts Institute of Technology announced a 10-year, $240 million partnership to establish the MIT-IBM Watson AI Lab in Cambridge, Massachusetts. The long-term initiative is expected to bring together industry experts, professors and students to research areas such as cybersecurity, healthcare, machine learning and quantum computing. Researchers will work at MIT and the nearby Watson Health and Security facilities. The lab will be co-chaired by IBM Research VP Dario Gil and MIT School of Engineering dean Anantha Chandrakasan. Continue reading IBM and MIT Team Up for Artificial Intelligence Research Lab

For two months, IBM, in partnership with the Tribeca Film Festival, held a “Storytellers With Watson” competition, asking for submissions of ideas on how the media and entertainment industry can use AI. Now, after an all-day pitch event at IBM’s New York-based THINKLab, the competition has a winner: filmmaker/producer Seth Grossman, whose idea is to use AI to automatically create sizzle reels. His Rip-o-matic With Watson would analyze, index and edit together “rips” from videos that express the creator’s vision. Continue reading IBM, Tribeca Award Best Idea on Applying AI to M&E Industry

Artificial intelligence is coming to the Wimbledon tennis tournament, via IBM’s Watson, which will generate video highlight reels, give tours through the All England Lawn Tennis Club and help fans in numerous other ways. A digital voice assistant, dubbed Fred (after the British tennis star Fred Perry), will provide directions to Wimbledon locations, information on players and where to buy merchandise. IBM also unveiled a technology that analyzes player stats, and a joint IBM-AELTC metric called “competitive margin.” Continue reading IBM Watson to Serve AI-Driven Content for Wimbledon Fans

Chief execs Marc Benioff of Salesforce.com and Ginni Rometty of IBM announced a new partnership yesterday that will combine the two companies’ artificial intelligence technologies to create new data analytics offerings for helping others target products and services. Available in the second half of 2017, the offerings will introduce “integrated AI services that weave the broad human-like conversation and learning capabilities of IBM’s Watson with Salesforce’s more sales-oriented Einstein,” reports The Wall Street Journal. In an “effort to reinvent itself for the cloud-computing era,” IBM has been tailoring Watson “for a variety of industries including health care, financial services and automobiles.” Continue reading IBM and Salesforce to Link AI Technologies for Data Analytics

Visa and IBM are partnering to make electronic payments easier in the emerging Internet of Things era. The two companies envision a commerce-based IoT ecosystem that extends digital payment capabilities to smart devices, including vehicles, wearables, and appliances. Drivers, for example, could pay for gas, parking, or oil changes before stepping out of their connected cars. Watson’s IoT platform would handle the AI tech, while mobile payment solution Visa Token Service would address digital transactions. Continue reading Visa and IBM to Extend Digital Payments to Connected Devices

IBM struck a deal with H&R Block to utilize Watson to help the company’s 70,000 tax professionals at 10,000 branch offices file taxes for 11 million customers. The partnership, which was presented in a 60-second Super Bowl ad on Sunday, began last summer when H&R Block chief executive Bill Cobb contacted IBM. His goal was to aid the company’s professionals in increasing tax refunds and reducing tax liabilities for the company’s clients, and make the experience “engaging and interactive.” Continue reading IBM’s Watson Joins with H&R Block for Better Tax Preparation