Facebook’s newly debuted Messenger Platform 2.1 features built-in Natural Language Processing (NLP), provided by Wit.ai, a company acquired by Facebook in 2015. NLP has been available to app developers since the acquisition, but Messenger 2.1 is the first time it is a built-in feature. The built-in NLP currently detects common phrases (“hello,” “bye,” and “thanks”) as well as date/time, location, phone number, email and amount of money, all of which trigger an automated response from the bot. Continue reading Facebook Messenger 2.1 Offers Built-In NLP, Payments SDK

Facebook is updating its Messenger platform to make it easier for users to interact with bots. The interface now has a nested menu that categorizes all of the bot’s capabilities. Facebook also created a new option to allow developers to hide the chatting screen so that customers don’t even have to conduct conversations with bots anymore. This update seems to limit the capabilities of bots and future voice-computing software. It arrives as one launch partner of the bot platform is returning to email rather than using Messenger for customer notifications. Continue reading Facebook Rolls Out Menus to Simplify Use of Messenger Bots

Facebook has reportedly acquired Wit.ai, a Palo Alto-based startup with an API that allows developers to make use of voice recognition and natural language processing technology for their products. Although Facebook has not yet disclosed any details about Wit moving forward, it seems that the social network’s instant messaging app Messenger will likely be a part of the plan. The voice recognition technology that Wit provides Facebook is in line with that of Apple’s Siri. Continue reading Social: Facebook Acquires Startup with Siri-Like Technology